We’ve had reports from Blackberry users with different networks on different continents that they are unable to access email on their domains hosted with NinerNet via their Blackberry devices. We’re still looking into this issue to determine if the problem is on our end or with the Blackberry / Research in Motion (RIM, the Blackberry company) systems. Based on our understanding of the relationship between Blackberry/RIM and individual network carriers, this is probably not an issue with the carriers themselves. However, we don’t know whether or not individual subscribers are able to contact Blackberry/RIM directly for support.
In the meantime, we’ve been informed by one client that they were able to regain access to their email account through their Blackberry by changing their configuration to use IMAP on port 143 and a non-SSL connection. If this issue is affecting you, please try this.
We are interested in feedback and diagnostic information on this issue from clients. If you are able to send us copies of error messages or information directly from Blackberry/RIM (the company) support or your carrier, we would appreciate it. Thanks.
We’ll post updates here as we work on this issue.
