NinerNet Communications™
System Status

Server and System Status

Server NC018 removed from SORBS blacklist

20 September 2010 18:40:16 +0000

The IP address of server NC018 has been removed from the SORBS blacklist. However, it could be up to 48 hours before cached information expires. If you have any issues with outgoing email being returned because of this issue, please contact NinerNet support. Thank-you.

Server NC018 SORBS listing

20 September 2010 08:08:32 +0000

We have determined the issue with this listing and made the necessary submissions to have this erroneous listing removed. Unfortunately, when this happens is beyond our control.

Server NC018 in the SORBS email blacklist

20 September 2010 06:33:08 +0000

We have just become aware that the IP address of server NC018 is in the SORBS email blacklist/blocklist. We are investigating this incident and will post an update here when we know more.

Server NC018 maintenance complete

4 September 2010 19:24:29 +0000

The hardware upgrade on server NC018 was started at precisely 19:00 UTC and was successfully concluded six minutes later at 19:06. The server is now back up again.

Thanks for your patience.

Hardware upgrade on server NC018

3 September 2010 21:36:09 +0000

To improve the performance of server NC018 and to address recent issues with this server, we will be adding more RAM to the server during our weekly maintenance window this weekend.

Server NC018 will be taken offline at approximately 19:00 UTC on Saturday, 4 September during this process, and will be offline for 30-45 minutes.

During this time, any inbound email destined for your account will be held on the sending mail servers until server NC018 is online again, at which time it will be delivered. No email will be lost.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thanks for your patience.

Implemented blocklists on server NC020

3 September 2010 21:29:39 +0000

As part of the ongoing reconfiguration of the relay and secondary mail servers on server NC020, we’ve implemented use of blocklists — the same blocklists that have been in use on server NC018 for several years. As expected, we’re already seeing a pay-off from this, with spam being rejected.

This implementation of the blocklists should not result in clients using the relay server being blocked, even if their IP address appears in the blocklists we’re using. However, if you use the relay server to send email and should you experience any problems trying to do so, please contact NinerNet support immediately.

Relay/secondary mail server operating smoothly

2 September 2010 07:34:14 +0000

Based on monitoring over the last three hours or so, the reconfigured relay/secondary mail server on server NC020 is running smoothly. We’ve sent email to the administrative contacts of all clients using this server for these purposes requesting feedback.

As always, if you have any concerns or problems, please contact NinerNet support for assistance. Thanks for your patience as we improve the configuration of this server to better serve you.

Relay/secondary mail server on NC020 running with new configuration

2 September 2010 05:30:14 +0000

The relay/secondary mail server on server NC020 is running with a new configuration. We are monitoring it to make sure it’s working. There are some issues that we are addressing right now. Please contact NinerNet support if you have any issues or concerns.

Update on server NC018

1 September 2010 06:57:51 +0000

Our investigation of recent performance issues with server NC018 over the last few days indicates that the database server is working very hard. We’ve identified a contributing factor and are working to address it within the next 24 hours.

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Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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Unable to open ninernet_xsite: Access denied for user 'ninernet_x_site'@'173.45.228.52' to database 'ninernet_xsite'