NinerNet Communications™
System Status

Server and System Status

Relay server back online

5 January 2011 23:03:37 +0000

The spam has been removed from the relay server’s mail queue and it has been restarted. We’re working to resolve this issue with the client in question, and will do our best to ensure that this situation does not happen again.

Relay server once again being cleaned up

5 January 2011 22:22:29 +0000

Although the client mail server that had been relaying spam had apparently been cleaned up, it has been compromised again and has been blocked from accessing the relay server. The relay server has been stopped again while we clean up the mess. We’ll post an update here when it’s back up, and the offending server will remain blocked until we have an assurance from the client that it is no longer compromised.

We apologise for the inconvenience that this is causing.

Spam investigation completed

5 January 2011 12:18:38 +0000

This spam outbreak has been fully investigated, and the client’s mail server that was affected is being tended to. At this point the relay server’s IP address is no longer in any blacklist that we are aware of. All mail from all other clients that is routed through the relay server is flowing normally.

If you have any questions or concerns about this incident, please contact NinerNet support. Thank-you.

Spam issue on relay server cleaned up

5 January 2011 10:54:52 +0000

The issue with spam on the relay server has been cleaned up and mail delivery has resumed. However, we’re still investigating the issue and working with the affected client. There will be further updates.

Relay server in several blacklists

5 January 2011 09:12:38 +0000

It has come to our attention that the relay server’s IP address has appeared in several blacklists. We are investigating this issue. In the meantime, we may need to stop and start the mail server intermittently, but we will try and keep these disruptions to a minimum.

Further updates will be posted here.

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NC020OperationalPing
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NC024InternalPing
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NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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