Due to a mis-configuration in a script managing the migration, no email was transferred from the old server to the new, so we have restarted the migration. This means it may not complete until approximately 15:00 UTC on 7 October. At this time email is definitely transferring, and domains starting with “G” have just started migrating. As the day goes on you will notice email from the old server (if you had mail stored there) appear in your mail boxes on the new server.
Because the migrating domains are still active on the old server — they need to be for their mail boxes to be accessed from and transferred to the new server — we’ll be doing a sweep at the end of the day to make sure we transfer over any recently arrived mail. After that all migrated domains will be disabled on the old server, and only the new configuration settings for your email program will work.
Speaking of that, we have had some feedback on the new settings, mostly reports of success. Those where there have been problems were solved by making sure that the settings we have provided to you via email were set EXACTLY. When configuring email settings, there is no such thing as “close enough”. All of the settings are there for a reason and need to be set exactly as they are shown in the configuration instructions — with the one correction we made earlier to set TLS in Outlook rather than SSL. Please keep this in mind if things are not working, and compare your settings very carefully with those we have provided.
Thank-you for working with us to move your email to a new, faster more secure server.
