NinerNet Communications™
System Status

Server and System Status

NC027: Server rebooted

30 December 2014 05:55:30 +0000

Server NC027 was rebooted at 05:43 UTC after being found unresponsive. We are looking into the cause of the issue.

NC027: Update from data centre

9 December 2014 10:40:41 +0000

Further information from the data centre on the reboot of server NC027 indicates that there was a hardware management issue in the data centre that necessitated a reboot of this server to maintain and improve stability of this machine. The issue was addressed with a software upgrade during the downtime, and we have been assured that this addresses the issue and will not happen again.

If you have any questions about this, please contact NinerNet support. Thanks again for your patience and understanding.

NC027: Hardware issue update

8 December 2014 20:03:00 +0000

We have determined, through log analysis, that server NC027 was shut down at 14:03 and restarted at 14:24 UTC. So the server was unavailable for 21 minutes this afternoon.

Any email sent to addresses on this server would have been queued on the sending servers until this server was back online, and would have been delivered at that time or shortly thereafter. You will have received any such email by this time.

When we receive more details from the data centre we will post them here. We apologise for any inconvenience caused and will post additional details here as soon as we have them. Thanks for your patience.

NC027: Hardware issue

8 December 2014 19:35:33 +0000

We received a report from the data centre that there was a hardware issue on this server this afternoon (UTC) that necessitated a reboot at 14:24 UTC. We are awaiting more details and will report them here as soon as we know more.

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Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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