NinerNet Communications™
System Status

Server and System Status

NC027: Issue with outgoing mail to MessageLabs/Symantec

6 April 2017 13:36:18 +0000

For several hours now we have been noticing that emails sent to domains hosted by Symantec on mail exchangers running their MessageLabs service (or the service formerly known as MessageLabs) have been stalled on our mail server (NC027) with errors such as the following:

(delivery temporarily suspended: lost connection with cluster6.us.messagelabs.com[216.82.242.46] while sending message body)

Particularly, messages with multiple recipients seem to be stalling like this, while other outbound emails to other domains not hosted by Symantec seem to be going out with no problem. Some messages appear to be going through over time, but not all.

Destination domains that seem to be affected by this include the following:

  • barrick.com (Barrick Gold Corporation)
  • sc.com (Standard Chartered)

We’re continuing to monitor this situation, but at this point there doesn’t seem to be anything that we have the power to do.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalPing
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalPing
Server NC027, London, United Kingdom, INTERNAL.NC027InternalPing
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalPing
Server NC031, Newark, United States of America, OPERATIONAL.NC031OperationalPing
Server NC033, Toronto, Canada., OPERATIONAL.NC033OperationalPing
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalPing
Server NC035, Sydney, Australia, PROVISIONING.NC035ProvisioningPing
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalPing

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This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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