NinerNet Communications™
System Status

Server and System Status

NC031: Web server downtime

14 March 2019 21:34:49 +0000

The database on our primary web server (NC031) went down at 20:20 UTC, and was not brought back up until 21:00 UTC. This means that all database-driven websites were down during this 40-minute period, and would have displayed the message, “Error establishing a database connection”. We are still trying to determine why this happened and why the service was not automatically restarted, as should have been the case. Coincidentally — or perhaps not — at the same time the server was under a heavy load from hundred of thousands of requests on a single website, and we have now blocked the source of that traffic.

We sincerely apologise for this inconvenience. If you have any questions, please do contact support.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalUp?
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America, OPERATIONAL.NC031OperationalUp?
Server NC033, Toronto, Canada, OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia, OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America, OPERATIONAL.NC037OperationalUp?
Server NC038, Seattle, United States of America, INTERNAL.NC038InternalUp?
Server NC040, Toronto, Canada, INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America, OPERATIONAL.NC041OperationalUp?

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This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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