NinerNet Communications™
System Status

Server and System Status

Mail server latency issue resolved

30 September 2019 23:25:22 +0000

This issue on server NC036 appears to have been resolved, although we are awaiting official confirmation from the data centre. Should there be no change of status this issue will be closed with no further update here.

As always though, if you have any issues or concerns please contact support. Thank-you for your patience.

Email server (NC036) latency issue

30 September 2019 22:28:56 +0000

We are aware that connections to the primary mail server (NC036) are slow to the point they are timing out. We are told by the data centre where this server is located that this is an infrastructure issue of which they are aware and on which they are actively working.

We apologise for this temporary inconvenience. We will post further updates here as necessary or when the issue has been resolved. In the meantime, if you have any questions or concerns, please contact support. Thank-you.

NC031: Web server downtime

14 March 2019 21:34:49 +0000

The database on our primary web server (NC031) went down at 20:20 UTC, and was not brought back up until 21:00 UTC. This means that all database-driven websites were down during this 40-minute period, and would have displayed the message, “Error establishing a database connection”. We are still trying to determine why this happened and why the service was not automatically restarted, as should have been the case. Coincidentally — or perhaps not — at the same time the server was under a heavy load from hundred of thousands of requests on a single website, and we have now blocked the source of that traffic.

We sincerely apologise for this inconvenience. If you have any questions, please do contact support.

NC023: Secondary issue resolved

12 March 2019 20:26:33 +0000

The secondary issues referred to previously were not issues at all. A single test out of several failed, but the failure was unrelated to this server.

This issue is now closed. We apologise for any inconvenience this emergency maintenance may have caused while the server was offline between approximately 13:26 and 14:03 UTC.

If you have any questions, please contact support. Thank-you for your patience.

NC023: Emergency maintenance

12 March 2019 15:01:42 +0000

Due to issues affecting this server (NC023, the relay server), it has just undergone emergency maintenance. However, on boot there are new issues affecting it.

We are working to resolve the issue, and will post updates here. We apologise for this inconvenience.

NC031: Emergency maintenance complete

26 December 2018 12:18:17 +0000

We took server NC031 (the primary web server) down for eleven minutes today to correct an issue related to memory usage. The server was offline between 10:32 and 10:43 UTC.

We will be replacing this server early next month, and migrating all websites to the new server.

Our apologies for this inconvenience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC031: Database overload incident

14 December 2018 05:51:47 +0000

On 13 December (UTC) the database server on server NC031 (the primary web server) failed twice, the second time resulting in our deciding to reboot the server. We believe this to be the result of a marked increase in denial of service and hacking attempts against this server over the last few days.

The database server went down at 01:55. We immediately logged into the server to determine the cause, and restarted it at 02:37. Shortly after that the problem manifested itself again, we did a full reboot of the machine at 03:03, and the server was again online and fully functional at 03:06.

The database failure resulted in database-based websites — e.g., WordPress websites — generating “error connecting to database” errors.

This issue highlights an issue on this server that we intend to address very early in the New Year, that being a necessary upgrade of our firewall system to better handle such attacks in the future.

We apologise that this issue occurred. If you have any questions, please contact NinerNet support. Thank-you.

NC036: Mail server blocked by Microsoft

14 December 2018 05:33:38 +0000

We are aware that the IP address of server NC036 (the primary mail server) has again been blocked by Microsoft’s various mail services, variously known as Outlook.com, MSN, Hotmail, Live.com, etc.

Although we are a member of their Smart Network Data Services programme and Junk Mail Reporting Program, which are supposed to allow us to proactively prevent these kinds of issues, we have been unable to use the service as advertised, or at least as we understand it’s supposed to work. We will continue to attempt to have this server’s IP address removed from their blacklist, and report here when we have success.

In the meantime, outgoing mail to their primary domains (hotmail.ca, hotmail.com, hotmail.co.uk, live.com, msn.com and outlook.com) is being routed through our relay server. If you receive a bounce message that reads similarly the one below to an email you’ve sent, it is probably for a private domain hosted by Microsoft of which we are not aware. Please contact us and we will add it to the list of domains for which email is routed through our relay server:

host 901e3cd0af6f44ab11b5a5e8a49da3.pamx1.hotmail.com[104.47.0.33] said: 550
5.7.1 Unfortunately, messages from [178.62.195.26] weren’t sent. Please
contact your Internet service provider since part of their network is on
our block list (S3140). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.
[HE1EUR01FT033.eop-EUR01.prod.protection.outlook.com] (in reply to MAIL
FROM command)

Please remember that all email you send through our mail server must be to recipients with whom you already have a business or personal relationship, and all mass email must be explicitly requested — i.e., Confirmed opt-in (COI) or Double opt-in (DOI) email.

Thanks for your cooperation, and our apologies for this inconvenience.

NC031: Server back online

18 August 2018 01:28:10 +0000

Server NC031 is back online, although we are waiting for word from the data centre that the issue is definitely completely resolved.

NC031: Networking issues at data centre

18 August 2018 01:11:02 +0000

At 00:09 UTC on 18 August we became aware of a networking issue at the data centre where NC031 — the primary web server — is located. This is affecting almost all web hosting clients, including the primary NinerNet website. The web server itself is up and running, as far as we know, but the problem is that traffic to and from the data centre is down.

This issue does not affect any email services.

Data centre staff are working on restoring connectivity, and we will post an update as soon as we are aware that the web server is once gain accessible. We apologise for this issue.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalUp?
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America, OPERATIONAL.NC031OperationalUp?
Server NC033, Toronto, Canada, OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia, OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America, OPERATIONAL.NC037OperationalUp?
Server NC038, Seattle, United States of America, INTERNAL.NC038InternalUp?
Server NC040, Toronto, Canada, INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America, OPERATIONAL.NC041OperationalUp?

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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