NinerNet Communications™
System Status

Server and System Status

NC036: Migration update 15 — Possible return of connection issues

6 June 2018 16:35:16 +0000

As happened on Monday, after initial success with setting up the new mail server, we’re again receiving reports from clients in Zambia (so far) that are starting to have their connections to the server dropped by their ISPs. This is incredibly frustrating, certainly for you, of course, but also for us.

If this is happening to you, you can help us help you by submitting what’s called an MTR report. MTR is a network diagnostic tool that gives us quantifiable information we can analyse and (hopefully) act on, showing where the network problem affecting your email lies so that we may possibly contact the organisation responsible for the problem.

If you’re running Windows, please download WinMTR. The file you will download is just a zip file that contains the actual program (32- and 64-bit versions). Read the “README.TXT” file for instructions on which version to use. All you need to do is double-click the appropriate file and the program runs; it’s not actually installed on your computer. Then type nc036.ninernet.net (yes, that’s ninernet.net, NOT niner.net) in the box as prompted, and select the start option to begin generating report data. Once you’ve gathered enough data, please use the copy or export functions to send us the report.

Please also send us the following information:

  • Your IP address.
  • The name of your ISP. If you have access to multiple connections, an MTR report from each ISP would be greatly appreciated.
  • If you have a reliable contact at that ISP, his/her name, position, phone number and email address.

Please email this to our usual email address, or send it via our contact form.

Thanks.

NC036: Migration update 13

6 June 2018 12:52:23 +0000

We will post a postmortem here in due course, hopefully with 24-48 hours, along with a thousand more apologies, but we are looking for feedback to ensure that all clients are able to connect to the server and download and send email, as this was not the case on Monday and Tuesday.

NC036: Migration update 12 — server back online

6 June 2018 12:28:04 +0000

The transfer of the mail spools has completed and server NC036 was brought back online at 12:12 UTC.

NC036: Migration update 12

6 June 2018 08:32:10 +0000

The transfer of mail data between the old and new data centres is still underway. Considering the transfer of the same amount of data took 50 minutes over the weekend, and we are now at the 5-hour mark, it was impossible for us to predict that this would take so long.

I can assure you that I understand the frustration that you are feeling with this situation, but given the network problems in southern and central Africa that necessitated this emergency move, we had no choice but to act immediately rather than forcing many clients to do without mail until the weekend.

My best estimate at this point, based on how much data has transferred so far (55%) and how much is left, is that the transfer will complete at approximately 13:00 UTC. Assuming this is the case, the server will be back online and accessible at about 13:30 UTC.

I sincerely and deeply apologise for this situation.

NC036: Migration update 11

6 June 2018 04:42:04 +0000

The transfer is taking significantly longer than we anticipated, likely due to the greater distance between the two data centres.

NC036: Migration update 10

6 June 2018 03:36:47 +0000

We’re almost done. Just waiting for the mail spools to finish transferring, then a few checks (double-checks) to ensure that all is in order, and we’ll re-enable all services. Then more checks to ensure that mail is flowing as it should, and then we await feedback.

NC036: Migration update 9

6 June 2018 01:22:20 +0000

We’ve finished planning this emergency migration of the new mail server (NC036), and will be shutting it down within the next five minutes.

NC020: Reboot

2 June 2018 07:02:10 +0000

Server NC020 was rebooted at 06:19 UTC, and was back online again at 06:22.

NC031: Reboot

1 June 2018 04:59:41 +0000

As we work on diagnosing the back-up issue, server NC031 was rebooted at 04:24 UTC. It was back online at 04:25.

NC031: Intermittent back-up issues

30 May 2018 11:33:20 +0000

A few scheduled back-ups have been failing over the last ten days or so on NC031 (the web server). We have brought this issue to the attention of the control panel developers, and we are working with them to resolve the issue.

In the meantime, only a small number of back-ups have been failing, not all of them. However, if you are concerned, please contact support and we will look at if or how your domain is affected. Thank-you.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalPing
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalPing
Server NC027, London, United Kingdom, INTERNAL.NC027InternalPing
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalPing
Server NC031, New York, United States of America, OPERATIONAL.NC031OperationalPing
Server NC033, Toronto, Canada., OPERATIONAL.NC033OperationalPing
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalPing
Server NC035, Sydney, Australia, PROVISIONING.NC035ProvisioningPing
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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