NinerNet Communications™
System Status

Server and System Status

NC036: Planned data centre maintenance

15 February 2024 05:14:21 +0000

There is planned network maintenance, “to improve performance and scalability”, for the data centre in Amsterdam where server NC036 (our primary mail server) is located. This maintenance is not expected to result in any downtime, but if any issues arise “affected [servers] may experience increased latency or a brief disruption in network traffic.” This will take place on Tuesday 27 February 2024 from 16:00 to 20:00 UTC. This is 08:00 to 12:00 Pacific Time and 18:00 to 22:00 Central Africa Time on the same date.

If you’d like to calculate this for any other location, please use the World Time Server.

We only post this to ensure you’re aware of the reason for any possible issues in advance. However, based on previous experience, we don’t anticipate any issues.

If you have any questions, please do contact NinerNet support. Thank-you.

All servers: Company SSL/TLS certificates on all servers renewed and updated

15 January 2024 04:24:46 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure, although we apologise for being about four hours late. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.

All servers: Company SSL/TLS certificates on all servers renewed and updated

14 January 2023 23:27:28 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.

NC033: Data centre maintenance

22 March 2022 09:31:57 +0000

The data centre at which server NC033 (our primary nameserver, ns1.niner.net) is housed will be undergoing some maintenance tomorrow, 23 March, between 05:00 and 08:00 UTC. The work is on the data centre’s network infrastructure, and not on this server itself. The data centre released this statement:

These upgrades are designed and tested to be seamless and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity …. We will endeavour to keep any such impact to a minimum.

The data centre managers have had a good reputation for reliability in the six years we have been using them, so we do not anticipate any issues. However, if there are, we expect they will be very brief.

If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC041: Maintenance post-mortem

8 February 2022 07:39:37 +0000

Our apologies for not following up this issue within the promised 48 hours.

This issue was traced to a problem with a single website hosted on this server, and the modifications made to this website’s file system. What was done within one account’s file system should not have affected the whole server though, and as a result we have filed a bug report with the control panel vendor.

We do again apologise for this issue, and will endeavour to ensure that it does not become an issue again.

If you have any questions at all about this maintenance, please let us know by contacting NinerNet support. Thank-you for your patience, and continued patronage.

NC041: Primary web server back online

24 January 2022 05:51:20 +0000

The primary web server (NC041) is again online. It was down for 39 minutes between 05:05 and 05:44 UTC. We’re investigating why this incident happened, and will post further details here within the next 48 hours. Our apologies for the inconvenience.

NC041: Primary web server is currently down

24 January 2022 05:11:56 +0000

The primary web server (NC041) is currently down following maintenance. We are investigating. This does not affect email.

All servers: Company SSL/TLS certificates on all servers renewed and updated

14 January 2022 12:26:04 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.

NC036: Maintenance port-mortem

16 October 2021 10:41:00 +0000

As stated previously, the maintenance on server NC036 is complete, and has been successful.

That said, it had to be carried out earlier than scheduled because disk space on the server was the issue that was causing a problem. To be clear, the disk space used by email accounts was not and is not the issue (that’s on a separate disk), it was the disk space used by the operating system and the logs in particular. When this problem was noticed earlier this week we projected that addressing the issue during our regular weekend maintenance window on Saturday evening UTC would be sufficient. Well, we were wrong. As soon as it became clear that our temporary mitigation efforts were failing to keep up with the rate at which disk space was being consumed (mostly by the aforementioned logs), we immediately implemented the maintenance that we had planned and already practised on a test server. This practice paid off, as instead of allowing an hour for the maintenance to complete, we were done in four minutes, including a server reboot.

That said, the lack of disk space on the server did cause disruption in the rate at which mail was processed, that led to some of you getting errors when sending email, and some incoming email being delayed. For this we apologise. The backed-up mail queue was fully processed by 09:18 UTC.

Had our prediction held up and the maintenance been carried out this evening as scheduled, we wouldn’t even have needed to post this detail. However, in order to clear up any concern, we have.

Early in 2022 server NC036 is due to be considered for replacement. The experience of this issue and other issues we have run into in recent months will inform our decisions about where to locate the replacement server (hint: it won’t be in the current data centre) and various configuration improvements we can make. We’ll also, of course, be using a more current version of the control panel.

If you have any questions at all about today’s maintenance, please let us know by contacting NinerNet support. Thank-you for your patience, and continued patronage.

NC036: Maintenance complete

16 October 2021 09:05:46 +0000

The maintenance on server NC036 (the primary mail server) is complete and the server is back online. It was unavailable between 08:28 and 08:32 UTC. According to some reports there have been issues with delayed emails and “lookup failure” errors, but these have now cleared.

We’ll be posting some further information shortly with more details.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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