Server and System Status

Server NC018 SORBS listing

20 September 2010 08:08:32 +0000

We have determined the issue with this listing and made the necessary submissions to have this erroneous listing removed. Unfortunately, when this happens is beyond our control.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
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Server NC018 in the SORBS email blacklist

20 September 2010 06:33:08 +0000

We have just become aware that the IP address of server NC018 is in the SORBS email blacklist/blocklist. We are investigating this incident and will post an update here when we know more.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
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Server NC018 maintenance complete

4 September 2010 19:24:29 +0000

The hardware upgrade on server NC018 was started at precisely 19:00 UTC and was successfully concluded six minutes later at 19:06. The server is now back up again.

Thanks for your patience.

Tags: dos attack, hardware
Categories: Maintenance, NC018, Upgrades
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Hardware upgrade on server NC018

3 September 2010 21:36:09 +0000

To improve the performance of server NC018 and to address recent issues with this server, we will be adding more RAM to the server during our weekly maintenance window this weekend.

Server NC018 will be taken offline at approximately 19:00 UTC on Saturday, 4 September during this process, and will be offline for 30-45 minutes.

During this time, any inbound email destined for your account will be held on the sending mail servers until server NC018 is online again, at which time it will be delivered. No email will be lost.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thanks for your patience.

Tags: dos attack, hardware
Categories: Maintenance, NC018, Upgrades
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Our investigation of recent performance issues with server NC018 over the last few days indicates that the database server is working very hard. We’ve identified a contributing factor and are working to address it within the next 24 hours.

Tags: dos attack
Categories: Incidents, NC018
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Attack on server NC018

27 August 2010 01:21:17 +0000

Server NC018 experienced a sustained denial-of-service attack on 26 August for a while during the early to mid-evening UTC. The server is currently online and fully functional, and we’re investigating the details to determine what happened and how we can prevent such attacks in the future.

We’ll post more details here as they become available. If you have any questions, please contact NinerNet support.

Tags: dos attack
Categories: Incidents, NC018
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Update for domains still using the virgodesign.ca nameservers

17 July 2010 22:11:15 +0000

We’ve contacted all clients still using the virgodesign.ca nameservers. While all domains still using these old nameservers are working again, it is imperative that, if your domain is not using ns1.niner.net and ns2.niner.net, you update your domain through your domain registrar to use these nameservers.

Please contact support if you need help with this. Thank-you.

Tags: dns, nameservers
Categories: Incidents, NC018
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Situation with former VirgoDesign.ca domains partially resolved

17 July 2010 19:59:32 +0000

We’ve found and fixed the cause of the problem with the domains that are still using the ns1.virgodesign.ca and ns2.virgodesign.ca nameservers. However, due to DNS caching, most of these domains will still be down to most people who have tried to load them in the last 24 hours or so. We’re continuing to work on this and will post more here within the next two hours.

Tags: dns, nameservers
Categories: Incidents, NC018
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Some former VirgoDesign.ca domains down

17 July 2010 19:13:23 +0000

Domains formerly hosted by VirgoDesign.ca who had not changed their nameservers in response to our email of about six weeks ago are down at this moment. We’re looking into the cause and will report back here within the hour.

Tags: dns, nameservers
Categories: Incidents, NC018
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Server NC020 IP address removed from Spamhaus PBL

15 November 2009 08:54:33 +0000

The IP address of server NC020 has been removed from the Spamhaus Policy Block List. All email issues are resolved, and server configurations will return to normal.

If you have any questions concerning this incident, please contact support. We appreciate your patience.

Tags: mail relay, spam
Categories: Incidents, NC018, NC020
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System	Status	Ping
NC018	Operational	Ping
NC020	Operational	Ping
NC023	Operational	Ping