Server and System Status

Connectivity issues from Vancouver

30 September 2011 11:43:40 +0000

For a couple of hours early in the morning (Pacific time) today, server NC020 was inaccessible from Vancouver. (This also applied to some of our clients with virtual private servers in the same data centre.) Through monitoring tools and other techniques we were able to determine that the server was indeed up and fully operational, so we can only conclude that there must have been some connectivity issue in the Vancouver area that affected all or most ISPs.

Ping results for server NC020, 2011-09-30.

Tags: connection issues
Categories: Incidents, NC020
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Problem with server NC020

30 August 2011 19:46:08 +0000

Server NC020 was down within the last couple of hours and was rebooted as a result. We’re investigating both the duration and cause right now, and will post further updates here.

Tags: down time, email delivery, mail relay, reboot
Categories: Incidents, NC020
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Server NC020 rebooted

17 May 2011 14:24:16 +0000

We have rebooted server NC020 and everything is fine now. We suspect one of the websites hosted on this server received a lot of traffic within the last hour or so — more than the server could handle. We’re still looking at all of the logs and will determine whether or not that was the case and post more here when we have all of the information.

Tags: dos attack, reboot
Categories: Incidents, NC020
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Server NC020 overloaded

17 May 2011 14:01:19 +0000

Server NC020 is overloaded and responding very slowly. We have our suspicions as to why, and are looking into the issue. We will post updates here.

Tags: dos attack, reboot
Categories: Incidents, NC020
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Server NC020 upgrade complete

18 March 2011 09:02:39 +0000

The memory upgrade on server NC020 is complete, and the server was rebooted at 08:54 UTC.

Tags: hardware, mailing lists, reboot
Categories: Maintenance, NC020, Upgrades
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Server NC020 memory upgrade

18 March 2011 08:45:14 +0000

We will shortly be increasing the memory on server NC020 to accommodate increasing use of this server. The server will be unavailable for about five minutes during the next hour.

We will post a follow-up message here when this maintenance is complete.

Tags: hardware, mailing lists, reboot
Categories: Maintenance, NC020, Upgrades
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Server NC020 problem

6 March 2011 04:19:24 +0000

After checking the logs on the server, it seems that the issue was precipitated by the overloading of the web server. We will monitor the memory usage of the web server in the near term to determine whether or not we need to allocate more memory to this server.

We apologise for the downtime. If you have any questions or concerns, please contact support.

Tags: reboot
Categories: Incidents, NC020
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Server NC020 up

6 March 2011 03:55:03 +0000

Server NC020 has been rebooted and is back online. We’re still investigating and will post an update shortly.

Tags: reboot
Categories: Incidents, NC020
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Server NC020 down

6 March 2011 03:48:20 +0000

We’re investigating an issue with server NC020, and will have an update as soon as we’ve determined the problem.

Tags: reboot
Categories: Incidents, NC020
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Old relay server deactivated

19 December 2010 00:13:47 +0000

The old relay server has now been deactivated. Please ensure that you are using the new relay server (relay.niner.net) with port 587. Please see Configure your Email Account to Use the Relay Server for configuration details, and contact us should you have any difficulties. Thanks.

Tags: mail relay
Categories: Email, Maintenance, NC020, NC023
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System	Status	Ping
NC018	Operational	Ping
NC020	Operational	Ping
NC023	Operational	Ping