NinerNet Communications™
System Status

Server and System Status

NC027: Server migration complete

9 December 2017 22:31:31 +0000

The migration of the primary mail server (NC027) to new hardware has been completed. The server was offline between 20:13 and 22:15 UTC.

NC027: Migration complete, but server offline

9 December 2017 21:29:59 +0000

The migration of NC027 is complete, but the server is currently inaccessible to the Internet. We’re looking into it.

NC027: Server migration in progress

9 December 2017 20:30:49 +0000

The migration of the mail serverĀ  (NC027) to new hardware is in progress. Estimated completion of this maintenance is approximately 21:20 UTC. We will post further updates here as necessary, or when the maintenance is complete.

NC027: Server migration starting now

9 December 2017 20:11:17 +0000

The mail server migration will be starting within the next few minutes.

NC027: Migration of main mail server to new hardware

1 December 2017 08:13:12 +0000

Server NC027 (the primary mail server) will be migrated to new hardware during our regular weekly maintenance window next weekend. This maintenance will start at 20:00 UTC on Saturday 9 December 2017, and should conclude within one to two hours. During this time the mail server will be offline. This means that all incoming mail to domains hosted on this server will be queued on the sending servers, and delivered to this server when it comes back online. It also means that you will not be able to send email during this period.

We will post an update here shortly before, at the start of and following the maintenance.

If you have any questions or concerns, please contact support to let us know. Thank-you.

All servers: SSL certificates updated

23 October 2017 18:45:48 +0000

The *.niner.net SSL certificate was updated over the weekend on all servers, as the old one has just expired.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact us.

NC018: Server to shut down

8 September 2017 01:19:46 +0000

We will be shutting down server NC018 within the next 24-72 hours. Normally the closure of a server would not be an event we’d dwell on, but server NC018 has been around for a long time and the migrations off of it have been dragged out for longer than they should have been.

We want to assure all hosting clients that the email that used to be hosted on this server has long since been moved to server NC027, and all websites that used to be hosted on NC018 have been moved to servers NC020 and NC031. No email or websites remain on server NC018.

What does remain on this server at the moment is the DNS (domain name system) service. A new server (NC033) has been commissioned and configured to take over this service, and the DNS information for all domains has been transferred to the new server.

All that said, completely removing NC018 from the NinerNet ecosystem at the flick of a switch will probably reveal one function or another still connected to and relying on a server that has been around for as long as it has. While this is possible, any such function will be of minor significance — it won’t be anything vital to the operation of your email or website — and we’re doing this at the start of a weekend so that we can quickly address any issues that may arise outside of your business hours. We will, of course, post any necessary updates here on our status page (status.niner.net), to which you can subscribe.

One long-standing item that we will address after NC018 has been removed is the matter of control panels. The reason we have multiple control panels will be the subject of a future blog post, but there is a reason we don’t have one grand, unifying control panel … besides the fact that we’ve been there and done that and don’t want to do it again. We have three main servers (with control panels) providing our three main hosting services:

  • NC027: Mail server (email hosting)
  • NC031: Web server (website hosting)
  • NC033: Name server (DNS hosting)

Once server NC018 has been shut down we’ll redirect cp.niner.net to a page that explains the above. In the future we’ll implement a more elegant way of unifying (to a certain extent) the way you access the three control panels.

We thank you for your patience as we work very hard to improve our infrastructure to serve you better. As always, if you have any questions or concerns, please don’t hesitate to contact us.

Craig

NC027: Spam cleaned up

7 September 2017 13:23:50 +0000

We have cleaned up the spam on server NC027 and managed to funnel most of the delayed email through our relay server. Although the primary mail server’s IP address is not in a couple of the major blacklists, we are still in some niche ones with major ISPs and mail providers. We have been working to have the IP address de-listed where that is possible, but manual processes like these can take a couple of days.

In the meantime, at the moment most email is flowing normally, but email to most domains will still be delayed for the next few hours.

NC027: Mail server issues

7 September 2017 11:39:46 +0000

We have cleaned up server NC027 after a client’s email account was compromised, resulting in thousands of spams being sent from the mail server. This is having a negative impact on email being sent from the server, as its IP address is now in anti-spam blacklists. This means that outgoing email sent from our clients will be bounced or delayed until the blacklist realise that the spam from our mail server has stopped.

We are working on implementing a workaround through one of our other, clean mail servers, but unfortunately it will be several hours before outgoing email to most domains is delivered normally.

These incidents usually arise after a computer has been infected with a virus. The virus then sends the email password back to the person or organisation controlling the virus, and they then use that information to compromise that email account on the mail server, using it to send thousands of spams from the account. Please ensure that you install, use and update an anti-virus program on your computer to ensure that this doesn’t happen to your email account.

We apologise for this incident. Please contact us if you have any questions. Thank-you.

NC027: Outgoing mail may be delayed

31 July 2017 04:29:48 +0000

An email account on server NC027 was compromised in the last few hours, and it was used to send spam. This problem has been addressed by suspending the account, but the result is that outgoing email from the server may be delayed for the next few hours until automated anti-spam systems around the Internet react to our cleaning up the problem.

We apologise for this problem, and remind everyone to ensure that their computers are scanned regularly for viruses.

If you have any questions about this, please contact support. Thank-you.

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Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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