NinerNet Communications™
System Status

Server and System Status

NC031: Database restarted

16 October 2017 21:30:51 +0000

The database on server NC031 was restarted at 21:25 UTC and is online and working again. We are investigating the cause of this issue.

NC031: Database issues

16 October 2017 21:03:09 +0000

We are investigating a database issue on server NC031 that is affecting database-driven websites. We will report details here.

NC018: Server to shut down

8 September 2017 01:19:46 +0000

We will be shutting down server NC018 within the next 24-72 hours. Normally the closure of a server would not be an event we’d dwell on, but server NC018 has been around for a long time and the migrations off of it have been dragged out for longer than they should have been.

We want to assure all hosting clients that the email that used to be hosted on this server has long since been moved to server NC027, and all websites that used to be hosted on NC018 have been moved to servers NC020 and NC031. No email or websites remain on server NC018.

What does remain on this server at the moment is the DNS (domain name system) service. A new server (NC033) has been commissioned and configured to take over this service, and the DNS information for all domains has been transferred to the new server.

All that said, completely removing NC018 from the NinerNet ecosystem at the flick of a switch will probably reveal one function or another still connected to and relying on a server that has been around for as long as it has. While this is possible, any such function will be of minor significance — it won’t be anything vital to the operation of your email or website — and we’re doing this at the start of a weekend so that we can quickly address any issues that may arise outside of your business hours. We will, of course, post any necessary updates here on our status page (status.niner.net), to which you can subscribe.

One long-standing item that we will address after NC018 has been removed is the matter of control panels. The reason we have multiple control panels will be the subject of a future blog post, but there is a reason we don’t have one grand, unifying control panel … besides the fact that we’ve been there and done that and don’t want to do it again. We have three main servers (with control panels) providing our three main hosting services:

  • NC027: Mail server (email hosting)
  • NC031: Web server (website hosting)
  • NC033: Name server (DNS hosting)

Once server NC018 has been shut down we’ll redirect cp.niner.net to a page that explains the above. In the future we’ll implement a more elegant way of unifying (to a certain extent) the way you access the three control panels.

We thank you for your patience as we work very hard to improve our infrastructure to serve you better. As always, if you have any questions or concerns, please don’t hesitate to contact us.

Craig

NC031: Maintenance complete

7 September 2017 03:00:58 +0000

Work to increase the RAM on server NC031 has completed successfully.

If you have any questions or concerns, please let us know. Thank-you for your patience.

NC031: Maintenance update 1

7 September 2017 02:34:00 +0000

Work on the server upgrade started at 02:30.

NC031: Emergency server maintenance

7 September 2017 00:18:40 +0000

We will be performing emergency maintenance on server NC031 within the next couple of hours — starting at 02:30 UTC, 7 September 2017 — to increase the RAM (memory) in the server so that it can handle increasing load. During this time the server will be offline, and most client websites will be unavailable.

Email will be unaffected.

Normally we would try to schedule this kind of maintenance during our regular maintenance window on the weekend, but circumstances dictate that we do this maintenance immediately. We apologise for the inconvenience to you. We expect this maintenance to take less than two hours. Please use WorldTimeServer to convert the time of the maintenance to your time zone.

Please note that our own website (www.niner.net) will also be down during this time. Please check for updates here at status.niner.net.

Please contact us if you have any questions. Thank-you.

Migration of websites

17 July 2017 07:36:44 +0000

We are moving the remaining websites on server NC018 to server NC031. This will result in automated emails with important configuration information going out to the designated contact for each domain. Please save these emails for future reference.

If you have any questions, please contact us. Our own website will also be moving, so if you have trouble with our contact form please email us at migration201707@niner.net. Thank-you.

Chromium certificate issue resolved

17 November 2016 20:08:44 +0000

The issue with the Google Chromium web browser reporting valid certificates as “unsafe” has been resolved today with an update to Chromium.


Update, 2016-11-20: We’ve posted a commentary about this on our blog.

Issues with *.niner.net certificate

16 November 2016 10:34:52 +0000

We are aware that s small subset of users of the Chromium web browser may receive the following error when trying to access websites and control panels via HTTPS that use the *.niner.net certificate:

Your connection is not private

Attackers might be trying to steal your information from cp31.niner.net (for example, passwords, messages or credit cards). NET::ERR_CERTIFICATE_TRANSPARENCY_REQUIRED

(cp31.niner.net will be replaced by whatever domain you are trying to access.)

If you click the “ADVANCED” link you will see the following additional information:

The server presented a certificate that was not publicly disclosed using the Certificate Transparency policy. This is a requirement for some certificates, to ensure that they are trustworthy and protect against attackers.

This is a bug in Google Chromium, not a problem with our certificate.

Until Google fixes this bug we recommend using a better web browser (e.g., Firefox), or clicking the “Proceed to cp31.niner.net (unsafe)” link that is revealed when you click “ADVANCED” as described above. Clicking the “unsafe” link is indeed safe in this case. Even very big and very busy websites — such as Yahoo and Flickr for example — are currently affected by this bug.

NC031: Explanation of 29 September outage

28 October 2016 12:59:14 +0000

Our apologies for not posting this promised update in a timely manner.

The reason server NC031 was taken offline by the data centre was because one of the websites on the server had been compromised, and was being used to attack other machines on the Internet. Coincidentally, we had changed our contact email address with the data centre only a few days previously and deleted the previous address. However, their system required us to change our email address in two different places. We were not aware of this, and so the emails sent to us warning us of the problem did not reach us. Because they didn’t hear from us that we were aware of and addressing the problem, the server was disconnected to prevent further malicious activity.

We have pointed out to the data centre how their unnecessarily redundant system caused the communication problem, and in the meantime have ensured that our contact information is fully up-to-date with them.

The specific website that was compromised was removed from the server, and a clean account was reinstated. In the process we felt it necessary in the last couple of days to suspend outbound email from the server, so automated emails sent from the server were delayed. Having addressed the root cause, outbound email service has been reinstated.

If you have any questions or concerns about this incident, please contact support and we will address the issue. Thank-you for your patience, and our apologies again for the disruption.

NinerNet home page

Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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Unable to open ninernet_xsite: Access denied for user 'ninernet_x_site'@'173.45.228.52' to database 'ninernet_xsite'