NinerNet Communications™
System Status

Server and System Status

Upgrade of NC031 to NC041: Update 4

18 November 2019 01:42:48 +0000

On Friday night / Saturday morning we completed the migration all websites from server NC031 to NC041. There are a couple of minor improvements for you:

  • We have doubled the disk space available to you from 10 GB to 20 GB, and
  • All websites that didn’t previously have an SSL certificate now have one.

In order to take advantage of encrypted connections to your website (and therefore see a green padlock in your browser) you will need to access it at https://yourdomain.com. All of your web pages will also need to call included items — such as images, style sheets, JavaScript files, etc. — over HTTPS connections as well. If they aren’t, a web browser will only show some sort of insecure or semi-secure indication — e.g., a non-green padlock with some sort of alert icon. If you need help with this, please consult your website manager.

All websites that can use it are now running version 7 of PHP. This is required by the current versions of some web apps. If your website is quite old, especially if it accesses a MySQL database, it made not be coded to be able to use PHP 7. If this is the case for your website it is running under PHP 5. However, version 5 will not be available forever, so your website will eventually stop working. In order to fix this you will need to engage someone to update the code for your website, or create a new one. We suggest that you consider doing this as soon as possible, but definitely within the next year.

The control panel for the new web server continues to be available at web.niner.net:10000. Some websites are still available on the old server; if you need access to the old control panel within the next 48 hours, please let us know. After that it will no longer be available.

All web apps that are installed through the control panel have been updated to their latest versions. If your web app — e.g., WordPress, os Commerce, Moodle, Mediawiki, etc. — is not installed through the control panel, please take steps to upgrade it as soon as possible to reduce your website’s exposure to being hacked.

Finally, if you have a contact form or some other process on your website that sends email to you or your users, please be aware that this server is on a “new” IP address that is relatively unknown to the world’s mail servers and blacklists. As a result we’re seeing that some outbound emails are being delayed. We strongly recommend that you configure such features to send email to a domain hosted by NinerNet rather than an external domain (especially gmail.com).

If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience and ongoing patronage.

Upgrade of NC031 to NC041: Update 3

30 August 2019 13:11:36 +0000

At the risk of being repetitive, work on this continues. We’re in no rush to get this done too quickly, especially as shortcuts taken under pressure when setting up server NC031 (the current web server) led to some inconsistencies in how some accounts were set up that we’re only now able to deal with fully, and this is the best opportunity. Once those are sorted out we will do a test migration of some non-client test domains, and only when it is clear that the test migrations work flawlessly will we move client domains.

For this reason we’re not going to commit to finishing the migration to NC041 this weekend. We are, however, alive to the issues that have prompted this migration in the first place, and we are working diligently to get it done without undue delay.

That said, we have set up some clients on the new server if they happen to be in the process of setting up a new website anyway, and others that are new clients. If you’re in the unique position of being on the cusp of setting up a new website and would prefer to abandon your old website on the old server and start afresh on the new server, please contact us and we will do that for you immediately.

Thank-you.

Upgrade of NC031 to NC041: Update 2

26 August 2019 03:42:55 +0000

Work on this continues, but instead of a straight migration we have set up the new server from scratch. We’re in the process of adding domains that will not be migrated from NC031 to NC041.

Upgrade of NC031 to NC041: Update 1

20 August 2019 06:38:48 +0000

Work on this continues. We will shortly set up a number of domains on the new server that are awaiting a newer version of PHP, but do not need to be migrated. Following that, domains will be migrated from server NC031 to NC041.

At this point we are not anticipating much, if any, down time. However, this is subject to revision. Please contact support if you would like further details as they may apply to your account.

Please note that this maintenance and migration affects only websites. It does not in any way affect email.

Upgrade of NC031 to NC041

16 August 2019 10:24:47 +0000

We will be finalising work this weekend on setting up a new server on which the latest version of PHP will be available for those web apps that require it. If all goes well, all websites will be migrated in one fell swoop. If there are issues to overcome this will be delayed to some point during next week or perhaps on the following weekend.

Please check back here for updates. Thank-you.

NC031: Maintenance complete

27 April 2019 20:06:52 +0000

With almost everything going exactly according to plan, the maintenance on NC031 was completed and the server rebooted at 19:59 UTC. All websites are once again up and functioning.

Thank-you for your patience and understanding as we worked to improve our services for you. If you have any questions or concerns about today’s maintenance, or anything else, please let us know.

NC031: Emergency maintenance underway

27 April 2019 19:23:19 +0000

The previously scheduled maintenance to add memory to our primary web server (NC031) started at 19:01 UTC, and should take less time than we have scheduled. We will post updates here at the top of every hour.

NC031: Emergency server maintenance

26 April 2019 11:02:07 +0000

We will be upgrading server NC031 (the primary web server) with more memory to address memory shortage issues that have been affecting some websites recently. This maintenance is scheduled to start at 19:00 UTC on Saturday 27 April and is expected to take up to five hours, concluding before approximately 23:59 the same day. (Please use the World Time Server to convert this time to your time zone.) It is possible that the maintenance will take less time. During this time all websites (including the main NinerNet website) will be unavailable, for both browsing and editing.

This maintenance will not affect email.

We will post a notice here when the maintenance starts, progress updates on the hour every hour, and when the maintenance completes. We thank you for your patience as we work to improve our network’s reliability. If you have any questions or concerns, please contact NinerNet support.

Major WordPress upgrade

19 January 2019 08:35:33 +0000

You may have received automated emails from the web server (NC031) control panel recently advising of the availability of an upgrade for WordPress to version 5.0.3. Normally your installation of WordPress (or NinerNet) would upgrade WordPress for you, but because this is a “major upgrade” — from version 4.x to version 5.x — the automated upgrade process is not activated by WordPress and we also will not automatically upgrade WordPress installations installed through the control panel.

However, as you are no doubt aware, WordPress advises that you should always be running the latest version, and this is standard advice for any software, especially Internet-facing software. In fact, most websites run by web applications (such as WordPress) that are hacked at some point are hacked because they’re running an out-of-date version.

As such we strongly recommend that you upgrade your installation of WordPress to the latest version as soon as possible.

The most straightforward way to do this is to log into your installation of WordPress and follow the instructions there to run the upgrade. Or you can do so through the web server control panel at Install Scripts -> Installed Scripts.

You may take one of the following three courses of action at this time:

  • Upgrade your installation of WordPress yourself using one of the two methods stated immediately above.
  • Allow us to run an automated upgrade for you.
  • Choose not to upgrade. If you choose this course of action, please advise us so that we can exclude your website from an automated upgrade, and confirm that you accept the risk of running out-of-date software.

Please note that if your installation of WordPress was not installed through the control panel, then we cannot upgrade it for you. You can confirm whether or not WordPress was installed through the control panel by logging into the web server control panel, and navigating to Install Scripts -> Installed Scripts. If WordPress is listed there you can run the upgrade from there; if it is not listed, then you or your website manager or designer installed WordPress manually, and will need to upgrade it by logging into WordPress.

Any installations of WordPress that have not been upgraded by their owners by 00:01 UTC on Thursday 24 January will be upgraded by NinerNet through the control panel — unless you have asked to be excluded or your installation of WordPress was installed manually — shortly thereafter. To convert this deadline to your time zone please consult the World Time Server.

Thank-you for your attention to this matter. If you have any questions, please contact support.

NC031: Maintenance complete

7 September 2017 03:00:58 +0000

Work to increase the RAM on server NC031 has completed successfully.

If you have any questions or concerns, please let us know. Thank-you for your patience.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalUp?
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America, OPERATIONAL.NC031OperationalUp?
Server NC033, Toronto, Canada, OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia, OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America, OPERATIONAL.NC037OperationalUp?
Server NC040, Toronto, Canada, INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America, OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America, OPERATIONAL.NC042OperationalUp?

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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