NinerNet System Status

SMTP on server NC018 re-enabled

NinerNet — Wed, 01 Feb 2012 00:54:52 +0000

Mail sending on server NC018 was re-enabled at 00:31 UTC. We apologise for the disruption.

Please contact support if you have any questions or concerns.

SMTP on server NC018 stopped

NinerNet — Tue, 31 Jan 2012 22:25:01 +0000

The SMTP server on server NC018 has been stopped while we deal with a spam issue. This means that our clients who send email via mail.niner.net will not be able to send email temporarily. Incoming email will still arrive as usual.

We will post here again when everything is back to normal.

DNS issue at server NC018 data centre

NinerNet — Wed, 16 Nov 2011 07:53:49 +0000

At approximately 04:24 UTC on 16 November, the data centre where server NC018 is located apparently experienced some issues with their DNS servers. At the moment we’ve only had one report from automated systems of a brief issue with SMTP on the server, but this was quickly cleared. There have been no further reports, and we’ve received no reports from clients related to this issue.

Relay server back online

NinerNet — Fri, 14 Oct 2011 14:48:58 +0000

The relay server is once again back online. We apologise for the inconvenience, and are working with the affected client to ensure that this problem is addressed.

Relay server offline

NinerNet — Fri, 14 Oct 2011 14:27:28 +0000

The relay server is again offline while we clean up spam. It will be back online again within about half an hour.

Relay server back online

NinerNet — Tue, 11 Oct 2011 16:55:57 +0000

The relay server is back online, and the source of the spam has been blocked until that client has re-secured their mail server. Thanks for your patience.

Relay server offline

NinerNet — Tue, 11 Oct 2011 16:03:13 +0000

The relay server is offline for a few minutes while we clean up some spam that has been submitted through it. We’ll post an update here when it’s back online.

Connectivity issues from Vancouver

NinerNet — Fri, 30 Sep 2011 11:43:40 +0000

For a couple of hours early in the morning (Pacific time) today, server NC020 was inaccessible from Vancouver. (This also applied to some of our clients with virtual private servers in the same data centre.) Through monitoring tools and other techniques we were able to determine that the server was indeed up and fully operational, so we can only conclude that there must have been some connectivity issue in the Vancouver area that affected all or most ISPs.

Ping results for server NC020, 2011-09-30.

Problem with server NC020

NinerNet — Tue, 30 Aug 2011 19:46:08 +0000

Server NC020 was down within the last couple of hours and was rebooted as a result. We’re investigating both the duration and cause right now, and will post further updates here.

Server NC018 move and maintenance complete

NinerNet — Mon, 25 Jul 2011 07:46:28 +0000

The move of server NC018 to the new data centre has been completed. Due to two failures, the downtime for some websites was longer than the planned 12 hours. Please read the full details on our blog. Again, we thank you for your patience and understanding during this move.