NinerNet Communications™
System Status

Server and System Status

NC027: Spam cleaned up

7 September 2017 13:23:50 +0000

We have cleaned up the spam on server NC027 and managed to funnel most of the delayed email through our relay server. Although the primary mail server’s IP address is not in a couple of the major blacklists, we are still in some niche ones with major ISPs and mail providers. We have been working to have the IP address de-listed where that is possible, but manual processes like these can take a couple of days.

In the meantime, at the moment most email is flowing normally, but email to most domains will still be delayed for the next few hours.

NC027: Mail server issues

7 September 2017 11:39:46 +0000

We have cleaned up server NC027 after a client’s email account was compromised, resulting in thousands of spams being sent from the mail server. This is having a negative impact on email being sent from the server, as its IP address is now in anti-spam blacklists. This means that outgoing email sent from our clients will be bounced or delayed until the blacklist realise that the spam from our mail server has stopped.

We are working on implementing a workaround through one of our other, clean mail servers, but unfortunately it will be several hours before outgoing email to most domains is delivered normally.

These incidents usually arise after a computer has been infected with a virus. The virus then sends the email password back to the person or organisation controlling the virus, and they then use that information to compromise that email account on the mail server, using it to send thousands of spams from the account. Please ensure that you install, use and update an anti-virus program on your computer to ensure that this doesn’t happen to your email account.

We apologise for this incident. Please contact us if you have any questions. Thank-you.

NC031: Maintenance complete

7 September 2017 03:00:58 +0000

Work to increase the RAM on server NC031 has completed successfully.

If you have any questions or concerns, please let us know. Thank-you for your patience.

NC031: Maintenance update 1

7 September 2017 02:34:00 +0000

Work on the server upgrade started at 02:30.

NC031: Emergency server maintenance

7 September 2017 00:18:40 +0000

We will be performing emergency maintenance on server NC031 within the next couple of hours — starting at 02:30 UTC, 7 September 2017 — to increase the RAM (memory) in the server so that it can handle increasing load. During this time the server will be offline, and most client websites will be unavailable.

Email will be unaffected.

Normally we would try to schedule this kind of maintenance during our regular maintenance window on the weekend, but circumstances dictate that we do this maintenance immediately. We apologise for the inconvenience to you. We expect this maintenance to take less than two hours. Please use WorldTimeServer to convert the time of the maintenance to your time zone.

Please note that our own website (www.niner.net) will also be down during this time. Please check for updates here at status.niner.net.

Please contact us if you have any questions. Thank-you.

Access to control panel on server NC018

28 August 2017 21:16:37 +0000

Access to the control panel on server NC018 has been temporarily blocked while we deal with an issue on there. At this point, the only service provided by server NC018 is “nameservice”, as all client websites and email have been migrated to newer servers. Therefore the only reason you might need access to this control panel it to make changes to the DNS for your domain.

If you need to make changes to your domain’s DNS, please contact us with the changes you would like to make, and we will assist you as soon as possible. Thank-you, and we apologise for the inconvenience.

NC027: Outgoing mail may be delayed

31 July 2017 04:29:48 +0000

An email account on server NC027 was compromised in the last few hours, and it was used to send spam. This problem has been addressed by suspending the account, but the result is that outgoing email from the server may be delayed for the next few hours until automated anti-spam systems around the Internet react to our cleaning up the problem.

We apologise for this problem, and remind everyone to ensure that their computers are scanned regularly for viruses.

If you have any questions about this, please contact support. Thank-you.

Migration of websites

17 July 2017 07:36:44 +0000

We are moving the remaining websites on server NC018 to server NC031. This will result in automated emails with important configuration information going out to the designated contact for each domain. Please save these emails for future reference.

If you have any questions, please contact us. Our own website will also be moving, so if you have trouble with our contact form please email us at migration201707@niner.net. Thank-you.

NC027: Previous issue with outbound email to MessageLabs

8 April 2017 07:56:47 +0000

Further to our last post of two days ago, a little research digs up the fact that Symantec/MessageLabs “had a major incident … that led to an issue with multiple customers.” As we suspected, the problem was not with our mail server.

The message backlog was actually finally cleared within a couple of hours of that post.

NC027: Issue with outgoing mail to MessageLabs/Symantec

6 April 2017 13:36:18 +0000

For several hours now we have been noticing that emails sent to domains hosted by Symantec on mail exchangers running their MessageLabs service (or the service formerly known as MessageLabs) have been stalled on our mail server (NC027) with errors such as the following:

(delivery temporarily suspended: lost connection with cluster6.us.messagelabs.com[216.82.242.46] while sending message body)

Particularly, messages with multiple recipients seem to be stalling like this, while other outbound emails to other domains not hosted by Symantec seem to be going out with no problem. Some messages appear to be going through over time, but not all.

Destination domains that seem to be affected by this include the following:

  • barrick.com (Barrick Gold Corporation)
  • sc.com (Standard Chartered)

We’re continuing to monitor this situation, but at this point there doesn’t seem to be anything that we have the power to do.

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Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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