Server NC018 is back up. We’re investigating the issue.
Server and System Status
Server NC018 up
21 March 2012 05:18:15 +0000Server NC018 down
21 March 2012 04:54:46 +0000Server NC018 is inaccessible from the Internet at the moment. We are looking into the problem.
SMTP on server NC018 re-enabled
26 February 2012 01:25:59 +0000Mail sending on server NC018 was re-enabled at 01:11 UTC. We apologise for the disruption.
Please contact support if you have any questions or concerns.
SMTP on server NC018 stopped
25 February 2012 23:22:33 +0000The SMTP server on server NC018 has been stopped while we deal with a spam issue. This means that our clients who send email via mail.niner.net will not be able to send email temporarily. Incoming email will still arrive as usual.
We will post here again when everything is back to normal.
SMTP on server NC018 re-enabled
1 February 2012 00:54:52 +0000Mail sending on server NC018 was re-enabled at 00:31 UTC. We apologise for the disruption.
Please contact support if you have any questions or concerns.
SMTP on server NC018 stopped
31 January 2012 22:25:01 +0000The SMTP server on server NC018 has been stopped while we deal with a spam issue. This means that our clients who send email via mail.niner.net will not be able to send email temporarily. Incoming email will still arrive as usual.
We will post here again when everything is back to normal.
DNS issue at server NC018 data centre
16 November 2011 07:53:49 +0000At approximately 04:24 UTC on 16 November, the data centre where server NC018 is located apparently experienced some issues with their DNS servers. At the moment we’ve only had one report from automated systems of a brief issue with SMTP on the server, but this was quickly cleared. There have been no further reports, and we’ve received no reports from clients related to this issue.
Connectivity issues from Vancouver
30 September 2011 11:43:40 +0000For a couple of hours early in the morning (Pacific time) today, server NC020 was inaccessible from Vancouver. (This also applied to some of our clients with virtual private servers in the same data centre.) Through monitoring tools and other techniques we were able to determine that the server was indeed up and fully operational, so we can only conclude that there must have been some connectivity issue in the Vancouver area that affected all or most ISPs.
Ping results for server NC020, 2011-09-30.
Server NC018 update
29 April 2011 10:31:12 +0000We’ve taken a thorough look at everything and are confident that there are no issues on the server itself. Router graphs show that the server has sustained somewhat higher than normal traffic over the last few hours, and this may have been the issue, but everything is operating smoothly at this point and has been for a while now.
As always, if you have any questions or concerns, please contact NinerNet support. Thank-you.
Performance issue on server NC018
29 April 2011 06:50:40 +0000We’re investigating a performance issue on server NC018. The server was rebooted at 06:00 UTC, and this seems to have improved the situation, but we’re still looking for a cause and will post more information here shortly.
