NinerNet Communications™
System Status

Server and System Status

NC036: Migration update 16

7 June 2018 05:43:46 +0000

Are you wondering if our mail server is really up or if we’re “having problems”? We could be lying, but this third-party service will uncover our lies:

https://downforeveryoneorjustme.com

Every time we check, mail.niner.net and webmail.niner.net are up. Please check for yourself. In fact, we suggest contacting your ISP and asking them why you cannot reach a server that is alive and well.

You can also check the pop, imap and smtp sub-domains of niner.net, as well as the old pop27, imap27 and smtp27 sub-domains, all of which are working.

We actually do strongly urge you to contact your ISP about the fact that you can only intermittently connect to our mail server. They are the only ones who can help you with your connection to the Internet when it is not working properly.

NC036: Migration update 15 — Possible return of connection issues

6 June 2018 16:35:16 +0000

As happened on Monday, after initial success with setting up the new mail server, we’re again receiving reports from clients in Zambia (so far) that are starting to have their connections to the server dropped by their ISPs. This is incredibly frustrating, certainly for you, of course, but also for us.

If this is happening to you, you can help us help you by submitting what’s called an MTR report. MTR is a network diagnostic tool that gives us quantifiable information we can analyse and (hopefully) act on, showing where the network problem affecting your email lies so that we may possibly contact the organisation responsible for the problem.

If you’re running Windows, please download WinMTR. The file you will download is just a zip file that contains the actual program (32- and 64-bit versions). Read the “README.TXT” file for instructions on which version to use. All you need to do is double-click the appropriate file and the program runs; it’s not actually installed on your computer. Then type nc036.ninernet.net (yes, that’s ninernet.net, NOT niner.net) in the box as prompted, and select the start option to begin generating report data. Once you’ve gathered enough data, please use the copy or export functions to send us the report.

Please also send us the following information:

  • Your IP address.
  • The name of your ISP. If you have access to multiple connections, an MTR report from each ISP would be greatly appreciated.
  • If you have a reliable contact at that ISP, his/her name, position, phone number and email address.

Please email this to our usual email address, or send it via our contact form.

Thanks.

NC020: Reboot

8 May 2018 00:38:35 +0000

Due to an issue with the FTP server on NC020 we rebooted it at 00:27 UTC. It was back online at 00:28.

Primary NinerNet website down

15 February 2018 10:29:34 +0000

We are aware of an issue with our main company website and some of the services directly connected to it (such as parked pages) that has started within the last 24 hours. We have not yet identified the cause of this problem, but we are working on finding it and fixing it.

This does not affect any client websites, nor does it affect email. It also does not affect most websites on sub-domains of niner.net — e.g., status.niner.net.

If you are having trouble accessing something that is on the root niner.net (or www.niner.net) domain, please email support.201802@niner.net and we will help you.

We apologise for this inconvenience.

NC020: Server networking issues

17 December 2017 12:27:45 +0000

Due to a misconfiguration of server NC020 by data centre personnel in response to a networking request from NinerNet that resulted from a change in one of their policies, this server stopped processing email properly earlier today. This resulted in some instability and the rebooting of the server three times between 07:22 and 08:06 UTC.

These problems affected only email processed for NinerNet domains, not any client email. However, because there are still a few client websites hosted on this server, including this status blog, these sites would have been down and up for some time this morning.

We have corrected the networking issue and have remonstrated with the data centre over the issue. We apologise for any inconvenience caused and will endeavour to ensure that this does not happen again.

NC031: Database restarted

16 October 2017 21:30:51 +0000

The database on server NC031 was restarted at 21:25 UTC and is online and working again. We are investigating the cause of this issue.

NC031: Database issues

16 October 2017 21:03:09 +0000

We are investigating a database issue on server NC031 that is affecting database-driven websites. We will report details here.

NC018: Server back online

9 September 2017 14:39:20 +0000

No sooner had I clicked “publish” on that last post than the server was put back online. Again, we apologise for the service interruption.

NC018: Server taken offline prematurely

9 September 2017 14:30:56 +0000

Somebody at our data centre jumped the gun, and has taken server NC018 offline two days earlier than it should have been taken offline. This is (or will shortly be) causing a problem for all services on most domains, including our own.

We are waiting for the data centre to reactivate the server, and will update this ticket as it’s possible to do so.

We very sincerely and humbly apologise for this situation.

Access to control panel on server NC018

28 August 2017 21:16:37 +0000

Access to the control panel on server NC018 has been temporarily blocked while we deal with an issue on there. At this point, the only service provided by server NC018 is “nameservice”, as all client websites and email have been migrated to newer servers. Therefore the only reason you might need access to this control panel it to make changes to the DNS for your domain.

If you need to make changes to your domain’s DNS, please contact us with the changes you would like to make, and we will assist you as soon as possible. Thank-you, and we apologise for the inconvenience.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalUp?
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America, OPERATIONAL.NC031OperationalUp?
Server NC033, Toronto, Canada, OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia, TESTING.NC035TestingUp?
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America, INTERNAL.NC037InternalUp?

Subscriptions:

RSS icon. RSS

Twitter icon. Twitter

General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

Search:

 

Recent Posts:

Archives:

Categories:

Links

Tags:

.co.zm domains .com.zm domains .zam.co domains back-up bounce messages browser warnings configuration connection issues control panel database dns dos attack dot-zm domains down time email delivery error messages ftp hardware imap mailing lists mail relay mail server microsoft migration nameservers network networking outlook performance phplist pop power failure reboot smtp spam spamassassin ssl ssl certificate tls tls certificate viruses webmail web server wordpress

Resources:

On NinerNet: