NinerNet Communications™
System Status

Server and System Status

NC027: Mail server report

30 January 2017 13:18:24 +0000

We have not yet been able to determine a cause of the problem with the mail server (NC027). It seems that it stopped processing mail at 08:46 UTC, which means it was unavailable for 56 minutes until it was up and running again at 09:42 UTC. The server didn’t become completely unresponsive to monitoring until about 09:25 UTC, which is when the problem came to out attention. A few minutes later, after determining that the server was completely inaccessible and posting to our status page, we issued a full reboot. After a few minutes of disk scanning, the server was back online and processing email.

We apologise again for this brief interruption in service. If you have any questions, please contact us and we will be happy to respond.

NC027: Mail server rebooted

30 January 2017 10:01:07 +0000

The mail server (NC027) was rebooted and back online at 09:42 UTC. We are looking into the problem and will post an update here within the next two hours.

We apologise for the inconvenience.

NC027: Problem on mail server

30 January 2017 09:34:18 +0000

We are aware of a problem with the mail server (server NC027). We are looking into it and will post an update here as soon as possible.

NC027: Mail server back online

23 November 2016 07:28:27 +0000

The mail server (NC027) has been restarted after cleaning up after a spammer. It was down for eight minutes between 07:09 and 07:17 UTC.

As a result of this incident, our mail server is being blocked by some mail services. We will work to have those blocks removed before they expire, but this will take some time.

These incidents usually arise after a computer has been infected with a virus. The virus then sends the email password back to the person or organisation controlling the virus, and they then use that information to compromise that email account on the mail server, using it to send thousands of spams from the account. Please ensure that you install, use and update an anti-virus program on your computer to ensure that this doesn’t happen to your email account.

We again apologise for this incident. Please contact us if you have any questions. Thank-you.

NC027: Mail server shut down

23 November 2016 07:11:41 +0000

We have temporarily shut down server NC027 to clean up after a spammer. It will be back up in a few minutes. We apologise for the inconvenience.

NC031: Explanation of 29 September outage

28 October 2016 12:59:14 +0000

Our apologies for not posting this promised update in a timely manner.

The reason server NC031 was taken offline by the data centre was because one of the websites on the server had been compromised, and was being used to attack other machines on the Internet. Coincidentally, we had changed our contact email address with the data centre only a few days previously and deleted the previous address. However, their system required us to change our email address in two different places. We were not aware of this, and so the emails sent to us warning us of the problem did not reach us. Because they didn’t hear from us that we were aware of and addressing the problem, the server was disconnected to prevent further malicious activity.

We have pointed out to the data centre how their unnecessarily redundant system caused the communication problem, and in the meantime have ensured that our contact information is fully up-to-date with them.

The specific website that was compromised was removed from the server, and a clean account was reinstated. In the process we felt it necessary in the last couple of days to suspend outbound email from the server, so automated emails sent from the server were delayed. Having addressed the root cause, outbound email service has been reinstated.

If you have any questions or concerns about this incident, please contact support and we will address the issue. Thank-you for your patience, and our apologies again for the disruption.

NC031: Server back online

29 September 2016 05:22:50 +0000

Server NC031 is back online. We are investigating the reason that it was taken offline, and will report our findings here within 24 hours.

We apologise for the inconvenience.

NC031: Server offline

29 September 2016 05:01:19 +0000

Server NC031 has been disconnected from the Internet by the data centre. This affects most website hosted with us, but not email.

We are working with them to get in back online and will post further updates here as they become available. We apologise for the inconvenience.

NC031 upgrade complete

16 July 2016 23:28:00 +0000

The upgrade of server NC031 was completed at 23:16 UTC, and the server is up and running. Thanks for your patience.

In light of this much faster upgrade we’re going to suggest that the bigger upgrade of server NC027 next weekend shouldn’t take nearly as long as is currently scheduled.

NC031 upgrade in progress

16 July 2016 23:10:01 +0000

The upgrade of NC031 started at 23:06 UTC and is currently in progress.

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Systems at a Glance:


SystemStatusPing
NC018OperationalPing
NC019InternalPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing

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This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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