NinerNet Communications™
System Status

Server and System Status

NC027 and NC031: Server upgrades

13 July 2016 22:02:41 +0000

The above two servers — the primary mail (NC027) and web (NC031) servers — will undergo hardware upgrades during our regular weekend maintenance windows this weekend and next:

* 16 July, 23:00 UTC: NC031, duration approximately 2 hours
* 23 July, 23:00 UTC: NC027, duration approximately 7 hours

Please click on the above dates and times to use the World Time Server website to convert to your local time zone. The above durations are only estimates. Down time will be slightly less, as some of the work can be done while the servers are still up, and there’s always the possibility that the work will finish more quickly. However, please plan for the servers to be down for the entire durations stated above.

Incoming email during the maintenance of server NC027 on the weekend of 23 July will be held on the sending servers and delivered once the server is back online. No email will be lost.

During the maintenance this status website will be available, and we will post updates when the maintenance starts and ends, as well as during if necessary.

If you have any questions or concerns, please contact us to let us know. Thanks for your patience and understanding as we work to improve our service to you.

NC020: Emergency maintenance complete

28 June 2016 12:36:56 +0000

Previous similar work on another server took well over an hour to complete, so to be on the safe side we estimated two hours of downtime for server NC020. However, this time it took only 33 minutes and the server was only down for a few minutes during that time.

Sometimes things go inexplicably well, so we’ll take the good news!

NC020: Server going down for emergency maintenance

28 June 2016 11:35:28 +0000

Starting at approximately 11:45 UTC on Tuesday, 28 June 2016, server NC020 will undergo emergency maintenance. Some of the maintenance will need to be conducted offline. The server will be offline for up to two hours.

This will affect some websites, mostly WordPress websites that have not yet been migrated to server NC031. One website it will affect will be our status website, the one you’re reading right now. Once the server is back online, we’ll post an update here.

Email to the niner.net domain will also be interrupted during this maintenance.

We apologise for the inconvenience and the short notice. If you have any questions, please contact us. Thank-you for your patience.

NC020: Web server problem

4 June 2016 06:49:09 +0000

The web server on server NC020 experienced a problem at 04:45 UTC on 4 June 2016, and shut itself down. The problem was rectified at 06:00.

We apologise for the problem, and will resume migration of the websites on NC020 to NC031 this coming week. If you have asked us to delay the migration of your website, please contact us if you still need a further delay.

NC020: Data centre maintenance complete

28 April 2016 22:20:58 +0000

We’ve been informed that the network maintenance within the NC020 data centre was completed successfully this morning. All services are running normally.

NC020: Data centre network maintenance

16 April 2016 10:52:19 +0000

The data centre where server NC020 is located plans to do some possibly disruptive network maintenance. They write, “We have taken precautions in preparation for this maintenance and do not anticipate a disruption lasting longer than one hour during the scheduled maintenance window.”

The maintenance window will be on Thursday, 28 April, between 05:00 and 10:00 UTC.

Please use the WorldTimeServer.com website to convert this time into your time zone.

Server NC020 still hosts a few websites that have not yet been migrated to server NC031. It also hosts some custom mailing lists and some secondary email domains. And it hosts this status blog, actually.

If you have any questions or concerns or want to find out if any of your services are hosted on this server, please let us know. Thank-you.

Server NC031 update

7 April 2016 08:33:44 +0000

We are moving the problem website to a new server. In the meantime it will be suspended to avoid further disruptions.

Capacity issues on server NC031

7 April 2016 07:42:20 +0000

We are experiencing problems with server NC031. These are caused by a very busy website that we transferred to this server about 48 hours ago.

We are assessing the situation and will post updates here. We apologise for the problem.

NC020: Earlier server reboot

21 November 2015 02:16:43 +0000

We have determined from monitoring logs that server NC020 was only offline for a few minutes, and was rebooted at 09:46 UTC on 20 November within a few minutes of the problem being discovered.

We apologise to those few clients still using server NC020 who may have been inconvenienced at that time.

If you have any questions about this, please let us know. Thanks.

NC020: Server rebooted

20 November 2015 10:07:39 +0000

We have rebooted server NC020 after it was overwhelmed. We’re looking into it right now and will post details here as soon as we have them.

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Systems at a Glance:


SystemStatusPing
NC018OperationalPing
NC019InternalPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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