NinerNet Communications™
System Status

Server and System Status

NC027: Outgoing mail may be delayed

31 July 2017 04:29:48 +0000

An email account on server NC027 was compromised in the last few hours, and it was used to send spam. This problem has been addressed by suspending the account, but the result is that outgoing email from the server may be delayed for the next few hours until automated anti-spam systems around the Internet react to our cleaning up the problem.

We apologise for this problem, and remind everyone to ensure that their computers are scanned regularly for viruses.

If you have any questions about this, please contact support. Thank-you.

NC027: Mail server emergency maintenance

23 February 2017 16:22:59 +0000

The mail server (NC027) was shut down between 16:08 and 16:11 UTC this (Thursday) afternoon for some emergency maintenance. This would have resulted in a brief interruption in your ability to send and receive email.

If you have any questions about this, please contact us. Thank-you.

NC027: Mail server report

30 January 2017 13:18:24 +0000

We have not yet been able to determine a cause of the problem with the mail server (NC027). It seems that it stopped processing mail at 08:46 UTC, which means it was unavailable for 56 minutes until it was up and running again at 09:42 UTC. The server didn’t become completely unresponsive to monitoring until about 09:25 UTC, which is when the problem came to out attention. A few minutes later, after determining that the server was completely inaccessible and posting to our status page, we issued a full reboot. After a few minutes of disk scanning, the server was back online and processing email.

We apologise again for this brief interruption in service. If you have any questions, please contact us and we will be happy to respond.

NC027: Mail server rebooted

30 January 2017 10:01:07 +0000

The mail server (NC027) was rebooted and back online at 09:42 UTC. We are looking into the problem and will post an update here within the next two hours.

We apologise for the inconvenience.

NC027: Problem on mail server

30 January 2017 09:34:18 +0000

We are aware of a problem with the mail server (server NC027). We are looking into it and will post an update here as soon as possible.

NC027: Access issue update

18 September 2015 19:43:54 +0000

After spending some time on this issue yesterday and today — and receiving a complaint from only one client who later informed us that the issue no longer existed — we’re closing this matter and considering it a transient network issue, probably closer to the client’s ISP than to server NC027.

Apologies for the false alarm, but we do take your complaints seriously.

If you have any questions or concerns, please let us know by contacting NinerNet support. Thank-you.

NC027: Access issues

17 September 2015 20:49:50 +0000

We are aware of an issue with server NC027, where most client email is hosted. However, we have not yet determined exactly what the problem is. Some services on the server are accessible, while some are not.

We are currently working with the data centre to determine the issue, and will post further updates here.

Email migration: Update 11

31 August 2015 07:22:31 +0000

Unless you have been advised otherwise, all domains with mixed-case user names have now been migrated to server NC027.

Again, using Bob@example.com as an example:

  • People can still send email to Bob@example.com and you can still use it as a return email address.
  • However, when logging into your account on server NC027, you must log in as bob@example.com, not Bob@example.com.

Passwords have remained the same.

Please also remember to update your email program’s configuration per the instructions at docs.niner.net/email.

Email migration: Update 10

26 August 2015 10:38:59 +0000

The mail migration is, for the most part, finally complete. As mentioned in our previous post, you will know that your domain has been migrated if you can no longer access email accounts on the old server. If that is the case, please start using the settings for the new server.

The only domains left to migrate are those that have user names with mixed- or upper-case letters, and domains that are changing — i.e., where an old primary domain is being replaced by what was once a secondary domain. We will take the opportunity to migrate the remaining domains outside of the business hours of the clients affected, which differ according to the time zones in which they are located, over the next two days.

There are a few additional notes to be aware of or to emphasise, in addition to those contained in Email migration: Update 1:

  • Email addresses with mixed- or upper-case user names have been migrated with their user names changed to lower-case letters. This only affects logging in, and not delivery of email. If you used to have a user name with mixed- or upper-case letters, please change your log-in information to use all lower-case letters — e.g., AB@example.com changes to ab@example.com, and BobSmith@example.com changes to bobsmith@example.com. It is generally best practice to create email addresses in all lower-case letters. Your password has not changed, so please do not edit the password saved by your email program.
  • Auto-responders are now managed through the webmail; they are no longer managed through the control panel. As such they have not been recreated on the new server. If you had an auto-responder in place on the old server, you will need to recreate it.
  • As mentioned previously, accounts that were already over quota on the old server were not migrated. The accounts have been created on the new server, but the contents have not been transferred.
  • If you had what the control panel on the old server referred to as a “redirect” in place, please check to ensure that it has been properly created to your requirements on the new server.

In addition to that last specific issue, please check over your accounts yourself to ensure that all is set up and working as it should be. If you need assistance with anything that you cannot address yourself through the control panel, please contact support and we will be happy to help you.

Thank-you again for your patience during this migration, and our apologies again for the fact that it took longer than we had planned.

Email migration: Update 9

26 August 2015 07:07:00 +0000

Due to the many gigabytes of email saved on server NC018, the migration is still ongoing.

We are disabling domains on server NC018 as they are migrated to server NC027. What this means to you is that, if you find that you can no longer access your email account, it has probably been transferred and you should start using the settings for server NC027. Please see the “Things you need to do” heading in the Email migration: Update 1 post for that information.

Thanks for your patience.

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Systems at a Glance:


SystemStatusPing
NC018OperationalPing
NC019InternalPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing

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This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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