NinerNet Communications™
System Status

Server and System Status

All servers: SSL certificates updated

23 October 2017 18:45:48 +0000

The *.niner.net SSL certificate was updated over the weekend on all servers, as the old one has just expired.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact us.

Chromium certificate issue resolved

17 November 2016 20:08:44 +0000

The issue with the Google Chromium web browser reporting valid certificates as “unsafe” has been resolved today with an update to Chromium.


Update, 2016-11-20: We’ve posted a commentary about this on our blog.

Issues with *.niner.net certificate

16 November 2016 10:34:52 +0000

We are aware that s small subset of users of the Chromium web browser may receive the following error when trying to access websites and control panels via HTTPS that use the *.niner.net certificate:

Your connection is not private

Attackers might be trying to steal your information from cp31.niner.net (for example, passwords, messages or credit cards). NET::ERR_CERTIFICATE_TRANSPARENCY_REQUIRED

(cp31.niner.net will be replaced by whatever domain you are trying to access.)

If you click the “ADVANCED” link you will see the following additional information:

The server presented a certificate that was not publicly disclosed using the Certificate Transparency policy. This is a requirement for some certificates, to ensure that they are trustworthy and protect against attackers.

This is a bug in Google Chromium, not a problem with our certificate.

Until Google fixes this bug we recommend using a better web browser (e.g., Firefox), or clicking the “Proceed to cp31.niner.net (unsafe)” link that is revealed when you click “ADVANCED” as described above. Clicking the “unsafe” link is indeed safe in this case. Even very big and very busy websites — such as Yahoo and Flickr for example — are currently affected by this bug.

SSL certificate update 2

20 September 2016 11:57:43 +0000

The SSL certificate has been replaced on all servers. If you still get errors, please restart the program in question or, if necessary, restart the machine or device.

If you need any assistance, please contact NinerNet support. Thank-you.

SSL certificate update 1

20 September 2016 10:19:12 +0000

The SSL certificate was upgraded on server NC027 at 10:09 UTC. This covers email services. We’ll be replacing the expired certificates on other server and control panels shortly too.

You may need to restart email programs and web browsers for the new certificate to be recognised. Again, we apologise for the inconvenience.

NinerNet SSL certificate

20 September 2016 09:05:00 +0000

Our wildcard SSL certificate for *.niner.net has expired in some time zones. It will be updated within the hour and an update posted here.

Our apologies for the delay.

SSL/TLS certificate renewed

21 August 2015 12:05:08 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and has been installed for all services on all servers, except NC026 as it will be shut down any day now.

If you receive any SSL/TLS warnings, please try restarting the application (program) in question — e.g., web browser or email client. If that doesn’t work, try rebooting. If you’re still running into issues, please contact NinerNet support with the exact text of any error messages.

Thank-you.

NinerNet SSL certificate fully installed

21 July 2014 12:10:11 +0000

We have solved the issue with the new NinerNet SSL certificate not fully propagating to all servers. All SSL web and email connections should now be using the new SSL certificate, which expires in 2015.

If you are having any issues, please restart your computer to ensure that all software on the computer uses the new SSL certificate. If you still have problems, please contact NinerNet support with a full description of the error message you are seeing.

Thank-you for your patience.

NinerNet SSL certificate

21 July 2014 07:41:35 +0000

We are aware that the new NinerNet SSL certificate has not properly propagated to all servers. We are working to fix this and will post an update here as soon as we believe the issue has been resolved.

In the meantime it is usually possible to override any warnings and continue with whatever you are doing.

SSL certificate issue resolved

21 April 2011 06:06:25 +0000

We have tracked down the problem with the new SSL certificate on server NC018 and fixed it. We have also tested on Windows, Mac, Linux and iOS (iPhone) computers using Firefox, Safari, Internet Explorer, Chrome and Konqueror, and all work as expected. We have also used a testing tool made available by the issuer of the SSL certificate, and the SSL certificate installation passed all tests.

If you have experienced problems loading SSL pages on a niner.net sub-domain — e.g., the control panel (cp.niner.net), the webmail (webmail.niner.net), etc. — please close and restart your web browser to clear this issue on your computer. If you continue to experience the problem, please try rebooting your computer. If you still experience the issue, please contact NinerNet support, and tell us what operating system you are using (e.g., Windows XP/Vista/7, Mac, Linux, etc.), what browser you are using (e.g., Firefox, Safari, Internet Explorer, Chrome, etc.) and the version number of your browser. Please also include the exact text of any error messages you are seeing.

We apologise for the inconvenience this may have caused you.

NinerNet home page

Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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