NinerNet Communications™
System Status

Server and System Status

Mail server latency issue resolved

30 September 2019 23:25:22 +0000

This issue on server NC036 appears to have been resolved, although we are awaiting official confirmation from the data centre. Should there be no change of status this issue will be closed with no further update here.

As always though, if you have any issues or concerns please contact support. Thank-you for your patience.

Email server (NC036) latency issue

30 September 2019 22:28:56 +0000

We are aware that connections to the primary mail server (NC036) are slow to the point they are timing out. We are told by the data centre where this server is located that this is an infrastructure issue of which they are aware and on which they are actively working.

We apologise for this temporary inconvenience. We will post further updates here as necessary or when the issue has been resolved. In the meantime, if you have any questions or concerns, please contact support. Thank-you.

NC036: Maintenance complete

10 June 2019 15:11:11 +0000

Our scheduled maintenance to increase the storage space available for email accounts on the mail server (NC036) is complete, after a delay completing the final step. The ability to send and receive email was not available between 19:23 and 20:19 UTC on 8 June. The expanded disk space has been tested and all is running normally.

If you have any issues or questions, please contact NinerNet support. Thank-you.

NC036: Scheduled maintenance underway

8 June 2019 19:15:56 +0000

The scheduled maintenance to increase hard drive space on server NC036 is underway. We will post progress reports or notice that the maintenance is complete as necessary.

NC036: Scheduled mail server maintenance

7 June 2019 16:00:22 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NC036: Maintenance complete

15 December 2018 19:57:20 +0000

Our scheduled maintenance to increase the storage space available for email accounts on the mail server (NC036) is complete. The ability to send and receive email was not available between 19:17 and 19:44 UTC. The expanded disk space has been tested and all is running normally.

If you have any issues or questions, please contact NinerNet support. Thank-you.

NC036: Scheduled maintenance underway

15 December 2018 19:14:54 +0000

The scheduled maintenance to increase hard drive space on server NC036 is underway. We will post progress reports or notice that the maintenance is complete as necessary.

NC036: Scheduled mail server maintenance

14 December 2018 07:03:01 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NC036: Migration update 7

4 June 2018 08:56:05 +0000

My apologies for not getting an update out sooner, but there have been some inevitable issues.

  • mail27.niner.net: First, if you have somehow been using the mail27.niner.net sub-domain in your email configuration, this was not a sub-domain intended to be used that way, and so was not pointed to the new server. However, we have reconsidered, and it is now pointing to the new server to assist those who apparently have it configured in their email.
  • Control panels: We are moving away from the unhelpful “cp” (control panel) sub-domains. The new mail control panel is located at mail.niner.net.
  • Webmail: This is now located at webmail.niner.net. We’ll be updating your domains with a “webmail” sub-domain to redirect to this in due course.
  • Control panel user names: If you used to log into the control panel with a user name that was your client code @mail27.niner.net, these no longer exist. We’ll be sending new log-in information within the next 24 hours. In the meantime, if you need to do anything in the control panel, please advise and we will assist.
  • Microsoft domains (Hotmail, Outlook, etc.): Despite the fact that we advised Microsoft through the proper channels that our new IP address is in their blacklist and their informing us that it would be removed, they are still blocking us. We are routing emails to their primary domains through our relay server to avoid emails being bounced, but it’s still possible that emails to these domains my end up in your correspondents’ spam folders.
  • Delays/losses: While the mail servers were down for approximately 7.5 hours — a lot longer than the four hours we optimistically forecast — incoming email to you sent while they were down will have been held on the sending server. Some of that backlog may take several hours to clear, depending on the policies of the senders’ mail servers, but the servers were down during an off-peak period anyway. Additionally, while we strive never to lose a single email during maintenance and migrations, we have seen several of our own emails to clients bounce. We will investigate and fix this issue.
  • Spam/viruses: On a more positive note, we’re already seeing this new server doing a much improved job of stopping spam and viruses.

Finally, one last apology for promising this migration three weeks ago and not actually delivering until now, and for not having all of the issues ironed out well in advance of Monday morning.

We’ll likely have additional information to post here later, but in the meantime you are welcome to contact us if you are having any issues not covered by the above.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalUp?
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America, OPERATIONAL.NC031OperationalUp?
Server NC033, Toronto, Canada, OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia, OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America, OPERATIONAL.NC037OperationalUp?
Server NC038, Seattle, United States of America, INTERNAL.NC038InternalUp?
Server NC040, Toronto, Canada, INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America, OPERATIONAL.NC041OperationalUp?

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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