NinerNet Communications™
System Status

Server and System Status

Server NC018 web server restarted

24 August 2013 08:21:57 +0000

We have identified the particular websites that are being attacked and have made adjustments to try and deflect the attack. In the meantime we have restarted the web server and will continue to monitor the attack.

Additionally, the mail queue has now cleared.

NC018 web server stopped

24 August 2013 07:24:12 +0000

We have temporarily stopped the NC018 web server in an attempt to fight this attack.

Server NC018 under attack again

24 August 2013 07:08:51 +0000

As the title says, it appears that server NC018 is again the target of an attack. We are working to address the issue as quickly as possible.

Server NC018 denial of service attack

23 August 2013 20:55:10 +0000

Server NC018 suffered a denial of service attack beginning at approximately 07:40 on 23 August, UTC. This continued until the server succumbed under the load at about 12:40. This affected all functions of the server: websites, sending and receiving emails, databases, etc.

Unfortunately we did not respond to this situation in a timely manner. This was partially because automated monitoring of server functions had been turned off due to an increasing number of false alarms from the system.

Once the server was rebooted at 13:47 and the attack mitigated, the server then still had a backlog of several thousand emails to process. This took several hours, with the queue being cleared by about 18:35. While emails were “missing” for several hours, no emails should have been lost; they were just delivered several hours late.

We sincerely apologise for the disruption caused by this event. We will reinstate monitoring and the associated actions that are taken when monitoring alarms go off.

We will shortly be responding to all emails and phone messages regarding this incident. If you have any further questions about this event, please contact us.

Server NC018 issues

23 August 2013 15:54:34 +0000

Server NC018 appears to be suffering the effects of a denial of service attack. We are working to address the issue.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America (Mail server, secondary mail server), OPERATIONAL.NC037OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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