Server and System Status

The issue with automated renewals of Let’s Encrypt certificates on server NC041 should now be fixed. We have taken the action suggested by the control panel vendor, and we are waiting for the first automated renewal to occur to see if everything is once again working. If, as we expect, the issue is fixed there will be no further posts on this subject.

If you receive any error messages related to certificate renewals — or any error emails at all — please contact NinerNet support and we’ll investigate further. Thank-you.

Since about 1 January automated renewals of Let’s Encrypt SSL certificates have been failing on server NC041, and as a result you may receive automated emails from server NC041 that look like this:

Subject: Let’s Encrypt certificate renewal failed!

An error occurred requesting a new certificate for example.com, www.example.com from Let’s Encrypt : Web-based validation failed : <pre>sh: certonly: command not found
</pre>

We currently have a support ticket open with the control panel vendor to find out why this has suddenly started.

Since the renewal of Let’s Encrypt certificates is automatically scheduled to happen one month before they expire, the existing certificates will continue to be used and remain valid and in force. The issue will be resolved before these certificates start expiring in February.

If you have any concerns or questions about this, please contact NinerNet support. Thank-you.