NinerNet Communications™
System Status

Server and System Status

NC041: Automated certificate renewals should be working again

12 January 2020 13:01:11 +0000

The issue with automated renewals of Let’s Encrypt certificates on server NC041 should now be fixed. We have taken the action suggested by the control panel vendor, and we are waiting for the first automated renewal to occur to see if everything is once again working. If, as we expect, the issue is fixed there will be no further posts on this subject.

If you receive any error messages related to certificate renewals — or any error emails at all — please contact NinerNet support and we’ll investigate further. Thank-you.

NC041: Automated renewals of Let’s Encrypt certificates failing

10 January 2020 03:21:00 +0000

Since about 1 January automated renewals of Let’s Encrypt SSL certificates have been failing on server NC041, and as a result you may receive automated emails from server NC041 that look like this:

Subject: Let’s Encrypt certificate renewal failed!

An error occurred requesting a new certificate for example.com, www.example.com from Let’s Encrypt : Web-based validation failed : <pre>sh: certonly: command not found
</pre>

We currently have a support ticket open with the control panel vendor to find out why this has suddenly started.

Since the renewal of Let’s Encrypt certificates is automatically scheduled to happen one month before they expire, the existing certificates will continue to be used and remain valid and in force. The issue will be resolved before these certificates start expiring in February.

If you have any concerns or questions about this, please contact NinerNet support. Thank-you.

All servers: SSL certificates updated

16 December 2019 12:18:04 +0000

The *.niner.net SSL certificate was renewed today and updated on all servers.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact support. Thank-you.

All servers: SSL certificates updated

23 October 2017 18:45:48 +0000

The *.niner.net SSL certificate was updated over the weekend on all servers, as the old one has just expired.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact us.

Chromium certificate issue resolved

17 November 2016 20:08:44 +0000

The issue with the Google Chromium web browser reporting valid certificates as “unsafe” has been resolved today with an update to Chromium.


Update, 2016-11-20: We’ve posted a commentary about this on our blog.

Issues with *.niner.net certificate

16 November 2016 10:34:52 +0000

We are aware that s small subset of users of the Chromium web browser may receive the following error when trying to access websites and control panels via HTTPS that use the *.niner.net certificate:

Your connection is not private

Attackers might be trying to steal your information from cp31.niner.net (for example, passwords, messages or credit cards). NET::ERR_CERTIFICATE_TRANSPARENCY_REQUIRED

(cp31.niner.net will be replaced by whatever domain you are trying to access.)

If you click the “ADVANCED” link you will see the following additional information:

The server presented a certificate that was not publicly disclosed using the Certificate Transparency policy. This is a requirement for some certificates, to ensure that they are trustworthy and protect against attackers.

This is a bug in Google Chromium, not a problem with our certificate.

Until Google fixes this bug we recommend using a better web browser (e.g., Firefox), or clicking the “Proceed to cp31.niner.net (unsafe)” link that is revealed when you click “ADVANCED” as described above. Clicking the “unsafe” link is indeed safe in this case. Even very big and very busy websites — such as Yahoo and Flickr for example — are currently affected by this bug.

SSL certificate update 2

20 September 2016 11:57:43 +0000

The SSL certificate has been replaced on all servers. If you still get errors, please restart the program in question or, if necessary, restart the machine or device.

If you need any assistance, please contact NinerNet support. Thank-you.

SSL certificate update 1

20 September 2016 10:19:12 +0000

The SSL certificate was upgraded on server NC027 at 10:09 UTC. This covers email services. We’ll be replacing the expired certificates on other server and control panels shortly too.

You may need to restart email programs and web browsers for the new certificate to be recognised. Again, we apologise for the inconvenience.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America (Mail server, secondary mail server), OPERATIONAL.NC037OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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