NinerNet Communications™
System Status

Server and System Status

NC036: Maintenance complete

9 March 2020 01:56:38 +0000

The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 01:04 and 01:15 on 9 March UTC. The new disk space has been tested and all is running normally.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC036: Maintenance postponed

8 March 2020 01:21:33 +0000

Due to some unforeseen circumstances, this maintenance on server NC036 has been postponed for 24 hours. Although we stated that the maintenance was underway, we didn’t get to the point where services were temporarily disabled for the actual work to begin.

We apologise for the delay. This does not affect any services in any way. We will again post updates tomorrow. Thank-you for your patience.

NC036: Maintenance underway

7 March 2020 21:35:48 +0000

The scheduled maintenance on server NC036 is underway. We apologise for the delay in starting. We will post again when the maintenance is complete.

NC036: Scheduled mail server maintenance

6 March 2020 10:41:18 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Secondary mail exchanger upgrade

17 October 2019 17:57:17 +0000

We have switched from using our old secondary MX (server NC020) to a newer server (server NC037) with modern software and better spam filtering and blocking. This information is only applicable to those clients who use our secondary MX in the DNS for their domains. It does not change anything for any clients who get their primary mail service from us, and should not change anything for those clients who use our secondary mail server to handle incoming email when their primary mail server is down.

For your information, the IP addresses of the new secondary MX are as follows:

  • IPv4: 50.23.135.218
  • IPv6: 2607:f0d0:2002:15::a

If you have any questions please contact NinerNet support. Thank-you.

Mail server latency issue resolved

30 September 2019 23:25:22 +0000

This issue on server NC036 appears to have been resolved, although we are awaiting official confirmation from the data centre. Should there be no change of status this issue will be closed with no further update here.

As always though, if you have any issues or concerns please contact support. Thank-you for your patience.

Email server (NC036) latency issue

30 September 2019 22:28:56 +0000

We are aware that connections to the primary mail server (NC036) are slow to the point they are timing out. We are told by the data centre where this server is located that this is an infrastructure issue of which they are aware and on which they are actively working.

We apologise for this temporary inconvenience. We will post further updates here as necessary or when the issue has been resolved. In the meantime, if you have any questions or concerns, please contact support. Thank-you.

NC036: Maintenance complete

10 June 2019 15:11:11 +0000

Our scheduled maintenance to increase the storage space available for email accounts on the mail server (NC036) is complete, after a delay completing the final step. The ability to send and receive email was not available between 19:23 and 20:19 UTC on 8 June. The expanded disk space has been tested and all is running normally.

If you have any issues or questions, please contact NinerNet support. Thank-you.

NC036: Scheduled maintenance underway

8 June 2019 19:15:56 +0000

The scheduled maintenance to increase hard drive space on server NC036 is underway. We will post progress reports or notice that the maintenance is complete as necessary.

NC036: Scheduled mail server maintenance

7 June 2019 16:00:22 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America (Mail server, secondary mail server), OPERATIONAL.NC037OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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