NinerNet Communications™
System Status

Server and System Status

NC041: PHP upgrades complete

28 June 2021 03:41:51 +0000

We continued last weekend’s maintenance this weekend, and as a result the latest iterations of PHP versions 7.3, 7.4 and 8.0 have been installed on server NC041. This means that you can log into your account in the server’s control panel to upgrade your version of PHP to the version of your choice. We do recommend that you upgrade to the latest version (8.0.7), but it’s possible that your web application may have different requirements. If you have trouble with PHP 8, we suggest downgrading incrementally until you’re running a version that works for you. If you can’t run 8.0, you’re welcome to contact us if you think the issue is on our server, but generally you will need to contact the provider of the web application.

To effect the upgrade for a single website, please follow these instructions:

  1. Log into the control panel.
  2. If you have more than one website, select the domain from the drop-down list in the top, left-hand corner.
  3. Navigate to Server Configuration -> PHP Options.
  4. Leaving other PHP options as they are already set, click the drop-down list of PHP versions to the right of “Default HTML directory”.
  5. Select the latest version (highest number) from the drop-down list. (This is also where you would select any other version if you so wish.)
  6. Click the “Save” button underneath “PHP information”.
  7. Let the following page load, and you’re done!

If you have any issues successfully carrying this out, please contact NinerNet support, and we will assist.

Thank-you.

NC041: Primary web server back online

19 June 2021 01:55:39 +0000

The primary web server (NC041) is back online with a back-up copy of the corrupted configuration file. We will be analysing the cause of the problem so that we can complete this maintenance later. The server and all websites on it were down between 22:11 and 01:45 UTC. We apologise for this, and will be making adjustments for all web-hosting accounts on your next invoice.

We will not reintroduce a new configuration file until it has been tested first. A bug report has been filed with the control panel vendor.

We apologise sincerely for the down time. If you have any questions or concerns, please contact NinerNet support.

NC041: Progress update 1

19 June 2021 00:58:24 +0000

We are in the process of restoring a back-up. Once that is done we will assess what needs to be done to manually re-create the corrupted configuration file.

NC041: Server still down

18 June 2021 22:57:55 +0000

We apologise, but it seems that a configuration file has been corrupted, and will have to be rebuilt, so it’s going to take longer than “a few minutes”. We will post updates here as they become available.

NC041: Server down

18 June 2021 22:24:26 +0000

Server NC041 is currently down. We are working on the issue right now and hope to have it back online within the next few minutes.

NC041: Server back online

18 June 2021 22:13:39 +0000

NC041 is back online having been rebooted. It was down between 15:10 and 15:11. We are continuing with the maintenance.

NC041: Server reboot

18 June 2021 22:08:30 +0000

We need to reboot server NC041 (the primary web server) to finish an upgrade. There server will be down for about 60 seconds in a few minutes.

NC036: Maintenance complete

16 June 2021 02:17:12 +0000

Server NC036 has been rebooted and is back online. All functions have been checked, and all services are running normally.

If you have any questions, please contact NinerNet support. Thank-you.

NC036: Server restart

16 June 2021 02:07:49 +0000

Server NC036 will be rebooted shortly, following recent maintenance. It will be inaccessible for about one minute. We will post again when it is back online.

NC036: Email to shaw.ca delayed

7 June 2021 04:15:13 +0000

As of Sunday 6 June 2021 (Pacific Time), emails to shaw.ca are being delayed. This problem may also be affecting other domains owned by Shaw Communications Inc., but at this point we’re only aware of the issue affecting email to shaw.ca

The problem appears to be that Shaw has changed their MX record to point to a new, external mail filtering company. (The change is new; the mail filtering company is not new.) All emails to shaw.ca are being temporarily deferred, rather than hard-bounced. It’s unclear why this is, as our mail server’s IP address is not in any major blacklists of the approximately 250 that we regularly monitor. There is also no notice on Shaw’s “Service Updates & Outages” page, and no notification was received by Shaw customers of a planned outage.

We will continue to monitor this situation and, if we can, take any action to work around Shaw’s action and the unavailability of their mail system at the moment. If you have any questions in the meantime, please contact NinerNet support. If you yourself are a Shaw customer, we strongly recommend you contact them and voice your displeasure at your email being delayed and/or blocked.


Update, 2021-06-07 15:00 (PDT): We submitted two support requests to the company to which Shaw outsources their email, but they have been no help, suggesting that we have to contact Shaw directly. However, since they’re blocking our email and they don’t seem to have any kind of a corporate website, that’s rather difficult.

After our last reply to a ticket at 14:23 we checked the mail server to confirm that the copies to Shaw were blocked, and we found that almost all of the queued emails to shaw.ca addresses had been cleared; a few moments later all had been cleared and delivered.

So it seems that this issue has been resolved. However, we have had no contact from Shaw, so without an explanation for why their email stopped working we can’t be sure this won’t happen again.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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