NinerNet Communications™
System Status

Server and System Status

NC031: Data centre power failure

19 July 2018 05:09:49 +0000

At 23:04 UTC on 18 July connectivity issues were reported at the New York, US, data centre. The cause of this problem was later identified as a power outage. The data centre is currently reporting that power was restored to the data centre at 00:38 UTC on 19 July, but our own logs on the server itself indicate that it was only down between 22:55 and 23:50 UTC on 18 July. We are expecting a full report from the data centre and will post further details here when we receive that.

This affected our primary web server, hosting most clients’ websites, including our own primary website (www.niner.net).

We later soft-rebooted the server at 04:07 UTC on 19 July, and it was back online at 04:08.

This outage affected automated daily back-ups on the server. These have been restored and will run as scheduled at the next scheduled time, which is at midnight UTC on 20 July.

We apologise for this outage. The data centres we select are supposed to have redundant power systems to ensure that this kind of event never happens. However, clearly it did in this case and, as mentioned above, we are expecting a follow-up report from the data centre to explain this failure.

If you have any questions or concerns, please contact us to let us know. Thank-you, and we again apologise for this incident.

NC031: Maintenance complete

3 June 2018 02:49:41 +0000

Scheduled maintenance on server NC031 is complete. The server was down between 01:54 and 02:36 UTC.

We anticipate that the intermittent back-up issue should be resolved, but we’ll be monitoring it more closely than usual for the next few days at least.

In addition to the database work, we have installed more memory and hard drive space on the server.

Thanks again for your patience.

NC031: Maintenance now

3 June 2018 01:53:28 +0000

Server NC031 is going down for scheduled maintenance shortly. This will mean that nearly all websites (including ours, excepting this status blog) will be unavailable for up to approximately one hour. (That’s a revision of our previous estimate, as we’re taking the opportunity to do some other pending maintenance at the same time.)

Thank-you for your patience.

NC031: Scheduled maintenance

2 June 2018 07:09:55 +0000

During this weekend’s maintenance window we will be taking server NC031 (the primary web server) offline for a few minutes to do some database maintenance to address the intermittent back-up issues. The server will be down for, at most, 30 minutes, between 01:00 and 02:00 UTC on Sunday 3 June 2018.

NC031: Reboot

1 June 2018 04:59:41 +0000

As we work on diagnosing the back-up issue, server NC031 was rebooted at 04:24 UTC. It was back online at 04:25.

NC031: Intermittent back-up issues

30 May 2018 11:33:20 +0000

A few scheduled back-ups have been failing over the last ten days or so on NC031 (the web server). We have brought this issue to the attention of the control panel developers, and we are working with them to resolve the issue.

In the meantime, only a small number of back-ups have been failing, not all of them. However, if you are concerned, please contact support and we will look at if or how your domain is affected. Thank-you.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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