NinerNet Communications™
System Status

Server and System Status

NC023: Maintenance complete

27 March 2021 20:32:10 +0000

Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.

That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.

Thank-you for your patience. If you have any question, please contact NinerNet support.

NC023: Maintenance underway

27 March 2021 19:32:47 +0000

Maintenance on server NC023 is about to begin, about half an hour late. Apologies for the delay.

NC023: Relay server maintenance

26 March 2021 07:11:25 +0000

The relay mail server will be down briefly for some maintenance during our weekly maintenance window this weekend. This will start at 19:00 UTC on Saturday 27 March 2021, and should be complete within the hour.

We will post an update when the maintenance starts and when it is finished. This does not affect our primary mail server; it only affects you if you know that you use the relay server for outbound email.

If you have any questions, please contact NinerNet support. Thanks very much for your patience and understanding.

Phone system down

4 June 2020 04:31:52 +0000

Clients should be aware that our North American phone system is down right now, and has been since shortly after 17:00 Pacific time today, 3 June (00:00 UTC on 4 June). Currently we have no estimate from our phone provider when this issue will be rectified.

However, of course, email is our primary method of communication and providing support, so please continue to use that. It’s working just fine.


Update: The phone system was down for about five hours due to a data centre issue during maintenance.

NC031: Emergency maintenance complete

26 December 2018 12:18:17 +0000

We took server NC031 (the primary web server) down for eleven minutes today to correct an issue related to memory usage. The server was offline between 10:32 and 10:43 UTC.

We will be replacing this server early next month, and migrating all websites to the new server.

Our apologies for this inconvenience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC036: Migration update 13

6 June 2018 12:52:23 +0000

We will post a postmortem here in due course, hopefully with 24-48 hours, along with a thousand more apologies, but we are looking for feedback to ensure that all clients are able to connect to the server and download and send email, as this was not the case on Monday and Tuesday.

NC036: Migration update 12 — server back online

6 June 2018 12:28:04 +0000

The transfer of the mail spools has completed and server NC036 was brought back online at 12:12 UTC.

NC036: Migration update 12

6 June 2018 08:32:10 +0000

The transfer of mail data between the old and new data centres is still underway. Considering the transfer of the same amount of data took 50 minutes over the weekend, and we are now at the 5-hour mark, it was impossible for us to predict that this would take so long.

I can assure you that I understand the frustration that you are feeling with this situation, but given the network problems in southern and central Africa that necessitated this emergency move, we had no choice but to act immediately rather than forcing many clients to do without mail until the weekend.

My best estimate at this point, based on how much data has transferred so far (55%) and how much is left, is that the transfer will complete at approximately 13:00 UTC. Assuming this is the case, the server will be back online and accessible at about 13:30 UTC.

I sincerely and deeply apologise for this situation.

NC036: Migration update 11

6 June 2018 04:42:04 +0000

The transfer is taking significantly longer than we anticipated, likely due to the greater distance between the two data centres.

NC036: Migration update 10

6 June 2018 03:36:47 +0000

We’re almost done. Just waiting for the mail spools to finish transferring, then a few checks (double-checks) to ensure that all is in order, and we’ll re-enable all services. Then more checks to ensure that mail is flowing as it should, and then we await feedback.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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