Server and System Status

NC041: Maintenance concluded

24 November 2024 22:10:24 +0000

Our weekend maintenance is over and complete, save for the one WordPress website that won’t update. This particular website is an ongoing problem, but when the update is run from within WordPress the update works. So we’ll be asking that client to do that themselves.

The server was rebooted four times, with a total downtime of a little under six minutes over the course of about four hours … actually, quite a bit less, as I was reading an article with respect to replacing the operating system on all of our servers. Time flies when you’re reading!

Everything is running just fine on server NC041 now. If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience and understanding.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041, Upgrades
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NC041: Server maintenance in progress today

24 November 2024 17:48:58 +0000

During our weekend maintenance window we are working on dealing with some WordPress upgrades on server NC041 that are not going as planned. The server may be rebooted a number of times. During this maintenance our third-party monitoring will be paused, as it usually is during scheduled maintenance.

Once we are done we will post an update here. We don’t expect to cause much in the way of interruptions, but we are letting you know in advance in case you notice. Thanks for your patience.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041, Upgrades
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NC041: Server reboot complete

19 November 2024 12:44:20 +0000

NC041 has been rebooted and is again online and serving websites. Our apologies for the brief interruption. It was down for about a minute.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041
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NC041: Emergency reboot

19 November 2024 12:36:23 +0000

In a few minutes we will be rebooting NC041, the primary web server. It should only be down for about a minute, and we’ll post here again as soon as it is up.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041
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NC023: Maintenance complete

27 March 2021 20:32:10 +0000

Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.

That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.

Thank-you for your patience. If you have any question, please contact NinerNet support.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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NC023: Maintenance underway

27 March 2021 19:32:47 +0000

Maintenance on server NC023 is about to begin, about half an hour late. Apologies for the delay.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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NC023: Relay server maintenance

26 March 2021 07:11:25 +0000

The relay mail server will be down briefly for some maintenance during our weekly maintenance window this weekend. This will start at 19:00 UTC on Saturday 27 March 2021, and should be complete within the hour.

We will post an update when the maintenance starts and when it is finished. This does not affect our primary mail server; it only affects you if you know that you use the relay server for outbound email.

If you have any questions, please contact NinerNet support. Thanks very much for your patience and understanding.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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Phone system down

4 June 2020 04:31:52 +0000

Clients should be aware that our North American phone system is down right now, and has been since shortly after 17:00 Pacific time today, 3 June (00:00 UTC on 4 June). Currently we have no estimate from our phone provider when this issue will be rectified.

However, of course, email is our primary method of communication and providing support, so please continue to use that. It’s working just fine.

Update: The phone system was down for about five hours due to a data centre issue during maintenance.

Tags: down time, hardware, phones
Categories: Incidents
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NC031: Emergency maintenance complete

26 December 2018 12:18:17 +0000

We took server NC031 (the primary web server) down for eleven minutes today to correct an issue related to memory usage. The server was offline between 10:32 and 10:43 UTC.

We will be replacing this server early next month, and migrating all websites to the new server.

Our apologies for this inconvenience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

Tags: down time, hardware, migration, performance, reboot, web server
Categories: Incidents, Maintenance, NC031
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NC036: Migration update 13

6 June 2018 12:52:23 +0000

We will post a postmortem here in due course, hopefully with 24-48 hours, along with a thousand more apologies, but we are looking for feedback to ensure that all clients are able to connect to the server and download and send email, as this was not the case on Monday and Tuesday.

Tags: down time, email delivery, hardware, migration, smtp
Categories: Email, Incidents, Maintenance, NC036
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?