NinerNet Communications™
System Status

Server and System Status

NC020 outage report

25 August 2014 00:05:53 +0000

The problem with server NC020 actually started before the outage on Friday, about midday UTC. A client’s website was compromised, and the cracker downloaded scripts to cause the sending of spam. This took place over the course of a day or so, and eventually the spammer consumed all of the resources of the server. Although the server was still up, it was unresponsive.

Most websites are authorised to use the mail server on a hosting server, so we can’t block that ability completely. However, we will make a concerted effort to improve the monitoring of abuse (intended by the client or not) of this function.

In this case, we cleaned up all of the generated spam, removed the offending scripts, and will work with the client on the issues with their website security.

For the record, there are two levels of compromises: at the root level or the user level. At the root level is very bad, and requires a brand new server to be provisioned. This was a user-level compromise which, while bad, is easier to fix and recover from.

We again apologise for the downtime. We will be contacting and crediting affected accounts. We are always working to prevent security issues like this, but it’s an ongoing task. Thank-you for your patience and continued business. If you have any questions, please feel free to contact support.

NC020 back online

23 August 2014 10:22:32 +0000

Server NC020 experienced a significant outage over Friday and Saturday. The problem has been resolved and the server and all websites on it are back online.

We sincerely apologise for the problems caused by this outage to some website owners. We will provide a full report on what happened, when, and why by 01:00 UTC on Monday, 25 August.

NC018 web server up

14 August 2014 18:41:09 +0000

An automated alert was issued at 14:04 UTC today that the web server on NC018 was down. Unfortunately no immediate action was taken by the data centre where the server is located, and the server was not restarted until 17:03 UTC.

We apologise for this significant delay. We have taken this issue up with the data centre to determine the cause of the delay and to ensure that it doesn’t happen again.

Other services on the server — email, nameservers, FTP and databases — were not affected by the outage.

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Systems at a Glance:

Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?


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