We are battling an overload of spam on the mail server (NC036). We will have the issue cleared soon and will post an update when we do. Apologies for the inconvenience.
Server and System Status
NC036: Battling spam on the mail server
14 November 2025 17:15:44 +0000
NC036: Mail server … again
10 July 2025 20:45:47 +0000We’ve had reports that emails to and from our mail server are taking a couple of hours or more to get through. We’ve been on the mail server and there is no apparent reason for this — other than the huge amounts of spam the mail server processes every day — but we have rebooted it twice now and we’ve initiated a flush of the mail queue. These actions seem to have finally flushed the mail queue, and all delayed messages have been delivered, both locally and to foreign servers.
There’s never a dull day around here when dealing with email.
NC036: Issue resolved
5 July 2022 23:54:13 +0000The issue now appears to be completely resolved. If you’re having any email issues, please do contact NinerNet support and we will look into them. Thank-you.
NC036: Server is up, but some issues
5 July 2022 23:09:28 +0000We have been informed by the data centre where server NC036 is located that, due to “an effect from ongoing data centre maintenance”, there are connectivity issues. We have been noticing intermittent issues with both direct email connections and the webmail, notably slower transactions (e.g., deleting messages, scanning multiple folders, etc.). However, email is still flowing as usual, perhaps with minor delays.
We have opened a ticket with the data centre to determine why the issues are ongoing. We will update you as we receive more information.
NC036: Emergency maintenance explanation
2 September 2021 09:23:31 +0000The emergency maintenance on server NC036 earlier today was to add additional disk space for email storage. Normally this maintenance is scheduled in advance, but today a number of factors combined to require us to take action immediately. We will work to avoid this situation in the future, but the cause of the situation was one of the aforementioned factors.
Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.
NC036: Server back online
2 September 2021 02:59:34 +0000Server NC036 is back online. It was down for 6 minutes between 02:31 and 02:37 UTC. We’ll be posting additional information about this shortly.
NC036: Emergency maintenance
2 September 2021 02:33:05 +0000Server NC036 (our primary mail server) will be undergoing emergency maintenance within the next few minutes. The server will be down for approximately half an hour.
We will post an update when we are done.
NC036: Maintenance complete
30 May 2021 23:03:44 +0000The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 22:47 and 22:53 on 30 May UTC. The new disk space has been tested and all is running normally.
Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.
NC036: Scheduled mail server maintenance
30 May 2021 22:44:06 +0000During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start in a few minutes, it will conclude in less than half an hour.
During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned length of the maintenance though.
Please monitor this status page to be notified of the end of the maintenance. If you have any questions or concerns, please contact NinerNet support.
Thank-you for your patience as we continue to work to improve our services to you.
NC023: Maintenance complete
27 March 2021 20:32:10 +0000Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.
That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.
Thank-you for your patience. If you have any question, please contact NinerNet support.
