Server and System Status

NC036: Issue resolved

5 July 2022 23:54:13 +0000

The issue now appears to be completely resolved. If you’re having any email issues, please do contact NinerNet support and we will look into them. Thank-you.

Tags: connection issues, email, imap, mail, mail server, performance, smtp, webmail
Categories: Email, Incidents, NC036
Comments Off

NC036: Server is up, but some issues

5 July 2022 23:09:28 +0000

We have been informed by the data centre where server NC036 is located that, due to “an effect from ongoing data centre maintenance”, there are connectivity issues. We have been noticing intermittent issues with both direct email connections and the webmail, notably slower transactions (e.g., deleting messages, scanning multiple folders, etc.). However, email is still flowing as usual, perhaps with minor delays.

We have opened a ticket with the data centre to determine why the issues are ongoing. We will update you as we receive more information.

Tags: connection issues, email, imap, mail, mail server, performance, smtp, webmail
Categories: Email, Incidents, NC036
Comments Off

NC036: Emergency maintenance explanation

2 September 2021 09:23:31 +0000

The emergency maintenance on server NC036 earlier today was to add additional disk space for email storage. Normally this maintenance is scheduled in advance, but today a number of factors combined to require us to take action immediately. We will work to avoid this situation in the future, but the cause of the situation was one of the aforementioned factors.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

Tags: down time, email, email delivery, imap, mail, mail server, pop, smtp
Categories: Email, Maintenance, NC036
Comments Off

NC036: Server back online

2 September 2021 02:59:34 +0000

Server NC036 is back online. It was down for 6 minutes between 02:31 and 02:37 UTC. We’ll be posting additional information about this shortly.

Tags: down time, email, email delivery, imap, mail, mail server, pop, smtp
Categories: Email, Maintenance, NC036
Comments Off

NC036: Emergency maintenance

2 September 2021 02:33:05 +0000

Server NC036 (our primary mail server) will be undergoing emergency maintenance within the next few minutes. The server will be down for approximately half an hour.

We will post an update when we are done.

Tags: down time, email, email delivery, imap, mail, mail server, pop, smtp
Categories: Email, Maintenance, NC036
Comments Off

NC036: Maintenance complete

30 May 2021 23:03:44 +0000

The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 22:47 and 22:53 on 30 May UTC. The new disk space has been tested and all is running normally.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
Comments Off

NC036: Scheduled mail server maintenance

30 May 2021 22:44:06 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start in a few minutes, it will conclude in less than half an hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned length of the maintenance though.

Please monitor this status page to be notified of the end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
Comments Off

NC023: Maintenance complete

27 March 2021 20:32:10 +0000

Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.

That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.

Thank-you for your patience. If you have any question, please contact NinerNet support.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
Comments Off

NC023: Maintenance underway

27 March 2021 19:32:47 +0000

Maintenance on server NC023 is about to begin, about half an hour late. Apologies for the delay.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
Comments Off

NC023: Relay server maintenance

26 March 2021 07:11:25 +0000

The relay mail server will be down briefly for some maintenance during our weekly maintenance window this weekend. This will start at 19:00 UTC on Saturday 27 March 2021, and should be complete within the hour.

We will post an update when the maintenance starts and when it is finished. This does not affect our primary mail server; it only affects you if you know that you use the relay server for outbound email.

If you have any questions, please contact NinerNet support. Thanks very much for your patience and understanding.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
Comments Off

System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?