NinerNet Communications™
System Status

Server and System Status

NC036: Maintenance complete

30 May 2021 23:03:44 +0000

The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 22:47 and 22:53 on 30 May UTC. The new disk space has been tested and all is running normally.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC036: Scheduled mail server maintenance

30 May 2021 22:44:06 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start in a few minutes, it will conclude in less than half an hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned length of the maintenance though.

Please monitor this status page to be notified of the end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NC023: Maintenance complete

27 March 2021 20:32:10 +0000

Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.

That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.

Thank-you for your patience. If you have any question, please contact NinerNet support.

NC023: Maintenance underway

27 March 2021 19:32:47 +0000

Maintenance on server NC023 is about to begin, about half an hour late. Apologies for the delay.

NC023: Relay server maintenance

26 March 2021 07:11:25 +0000

The relay mail server will be down briefly for some maintenance during our weekly maintenance window this weekend. This will start at 19:00 UTC on Saturday 27 March 2021, and should be complete within the hour.

We will post an update when the maintenance starts and when it is finished. This does not affect our primary mail server; it only affects you if you know that you use the relay server for outbound email.

If you have any questions, please contact NinerNet support. Thanks very much for your patience and understanding.

NC036: Post-mortem

21 September 2020 08:42:47 +0000

As noted in the previous two posts, there was a virus outbreak on server NC036 (the primary mail server) this morning. Apparently the machines associated with five email accounts on three domains were compromised, allowing criminals to use those accounts to send thousands of viruses. These were intercepted by our anti-virus scanner, but due to the volume of activity on the server we had to shut down the SMTP side of the mail server while we determined which email accounts were compromised, suspended them and removed their messages from the mail queue.

Please note that what happens in almost all cases when email accounts are compromised is that the computer (or one of the machines or devices on which those accounts are configured) is what is actually compromised; it is not the server. The account owner’s machine is usually infected with a virus or other malware, and the account’s password is then transmitted to the criminals behind the virus. They then launch an attack via the legitimate and correct password. It’s as if your car was stolen and the thief used it to commit a crime; the car behaved as it was told by the guy with the key, but is not responsible for the crime. On the other hand, the owner of the car may have left the key in their car and the door unlocked, contributing to the compromise. This is why it is vitally important that you have anti-virus software installed on your computer, and kept up-to-date.

If you have any questions about this, please feel free to contact NinerNet support, and we’ll be happy to answer your questions or concerns. Our apologies for the interruption.

NC036: Mail server is back online

21 September 2020 07:26:54 +0000

Our apologies. The sending side of the mail server (NC036) is back up. It was down for 21 minutes between 06:56 and 07:17 UTC. The ability to check your email account was not down.

We will post additional information and contact the affected clients shortly.

NC036: Mail server paused while we clean up a spam outbreak

21 September 2020 07:05:48 +0000

Server NC036 (the primary mail server) is temporarily paused while we clean up a huge virus outbreak. I will be back online as soon as possible.

NC036: Maintenance complete

21 July 2020 01:03:48 +0000

The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 00:44 and 00:50 on 21 July UTC. The new disk space has been tested and all is running normally.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC036: Scheduled mail server maintenance

21 July 2020 00:43:22 +0000

During tonight’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start between 00:45 and 01:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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