We have been inundated by emails from clients having a problem with the latest version of Outlook. Seems there is no quality control at Microsoft, and they let a bug through their update process.
The problem has been reported to us in different ways by a number of disparate clients. But the solution seems to be to download a new update from Microsoft, and/or to uninstall Outlook and reinstall it. When you reinstall it, Outlook will (or it should) get the configuration information from your domain’s DNS; all it needs from you is your log-in information, namely your email address and password, which you presumably have saved in your password manager.
We hope this helps you. This is not a problem with or caused by NinerNet‘s mail servers.
Updated, 2026-01-20: Believe it or not, there are better email programs out there, despite what Microsoft would have you believe. Unfortunately the email “app” I used to use when I still used Windows is no longer around, but Pegasus is. I intended to try out Pegasus before I switched to Linux (because Eudora was discontinued), but I never did; however, it’s still around and very popular. There’s also Thunderbird, of course, but I have always hated that program. I have used Evolution (which also bills itself as a “personal information manager”, like Outlook) since I switched to Linux and had to leave Eudora.
Updated, 2026-01-21: Again, as we have been telling people over and over, there is nothing we can do on our mail server to fix Microsoft’s screw-up of their email program. If you want to try changing your password, as some have tried to do, you can do that yourself in the control panel or the webmail, but it won’t help. The problem is not our mail server. Please contact Microsoft to have them help you with their software. There is just nothing we can do to fix their software.
Updated, 2026-01-21: Also, please note that no non-Outlook clients have reported any problems since this ongoing palaver with Microsoft has started. I bet Bill Gates won’t be writing us a cheque!
