Server NC036 (the primary mail server) is back to normal. All mail in the mail queue has been cleared and delivered to all local accounts and remote/foreign domains.
We do not currently have an explanation for this occurrence, but we are looking into it. Our apologies for the interruption.
If you have any specific questions or issues with this now-resolved event, please contact NinerNet support. Thank-you, and we apologise for this incident.
Server NC036 is recovering. Delayed email is being delivered and the mail queue is decreasing.
Server NC036 (the primary mail server) is temporarily struggling under an unusually large mail load. We are working to determine the cause of this and bring everything back to normal.
In the meantime you may experience delays in sending or receiving messages.
We will update as and when there is new information.
The issue now appears to be completely resolved. If you’re having any email issues, please do contact NinerNet support and we will look into them. Thank-you.
We have been informed by the data centre where server NC036 is located that, due to “an effect from ongoing data centre maintenance”, there are connectivity issues. We have been noticing intermittent issues with both direct email connections and the webmail, notably slower transactions (e.g., deleting messages, scanning multiple folders, etc.). However, email is still flowing as usual, perhaps with minor delays.
We have opened a ticket with the data centre to determine why the issues are ongoing. We will update you as we receive more information.
We continued last weekend’s maintenance this weekend, and as a result the latest iterations of PHP versions 7.3, 7.4 and 8.0 have been installed on server NC041. This means that you can log into your account in the server’s control panel to upgrade your version of PHP to the version of your choice. We do recommend that you upgrade to the latest version (8.0.7), but it’s possible that your web application may have different requirements. If you have trouble with PHP 8, we suggest downgrading incrementally until you’re running a version that works for you. If you can’t run 8.0, you’re welcome to contact us if you think the issue is on our server, but generally you will need to contact the provider of the web application.
To effect the upgrade for a single website, please follow these instructions:
If you have any issues successfully carrying this out, please contact NinerNet support, and we will assist.
Thank-you.
We took server NC031 (the primary web server) down for eleven minutes today to correct an issue related to memory usage. The server was offline between 10:32 and 10:43 UTC.
We will be replacing this server early next month, and migrating all websites to the new server.
Our apologies for this inconvenience. If you have any questions or concerns, please contact NinerNet support. Thank-you.
We are aware of an issue with our main company website and some of the services directly connected to it (such as parked pages) that has started within the last 24 hours. We have not yet identified the cause of this problem, but we are working on finding it and fixing it.
This does not affect any client websites, nor does it affect email. It also does not affect most websites on sub-domains of niner.net — e.g., status.niner.net.
If you are having trouble accessing something that is on the root niner.net (or www.niner.net) domain, please email support.201802@niner.net and we will help you.
We apologise for this inconvenience.
Due to a misconfiguration of server NC020 by data centre personnel in response to a networking request from NinerNet that resulted from a change in one of their policies, this server stopped processing email properly earlier today. This resulted in some instability and the rebooting of the server three times between 07:22 and 08:06 UTC.
These problems affected only email processed for NinerNet domains, not any client email. However, because there are still a few client websites hosted on this server, including this status blog, these sites would have been down and up for some time this morning.
We have corrected the networking issue and have remonstrated with the data centre over the issue. We apologise for any inconvenience caused and will endeavour to ensure that this does not happen again.
The database on server NC031 was restarted at 21:25 UTC and is online and working again. We are investigating the cause of this issue.
| Loc. | System | Status | Ping |
|---|---|---|---|
 | NC023 | Internal | Up? |
 | NC028 | Internal | Up? |
 | NC031 | Internal | Up? |
| NC033 | Operational | Up? |
 | NC034 | Internal | Up? |
 | NC035 | Operational | Up? |
 | NC036 | Operational | Up? |
| NC040 | Internal | Up? |
| NC041 | Operational | Up? |
| NC042 | Operational | Up? |
