NinerNet Communications™
System Status

Server and System Status

NC036: Issue resolved

5 July 2022 23:54:13 +0000

The issue now appears to be completely resolved. If you’re having any email issues, please do contact NinerNet support and we will look into them. Thank-you.

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Categories: Email, Incidents, NC036
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NC036: Server is up, but some issues

5 July 2022 23:09:28 +0000

We have been informed by the data centre where server NC036 is located that, due to “an effect from ongoing data centre maintenance”, there are connectivity issues. We have been noticing intermittent issues with both direct email connections and the webmail, notably slower transactions (e.g., deleting messages, scanning multiple folders, etc.). However, email is still flowing as usual, perhaps with minor delays.

We have opened a ticket with the data centre to determine why the issues are ongoing. We will update you as we receive more information.

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Categories: Email, Incidents, NC036
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NC041: PHP upgrades complete

28 June 2021 03:41:51 +0000

We continued last weekend’s maintenance this weekend, and as a result the latest iterations of PHP versions 7.3, 7.4 and 8.0 have been installed on server NC041. This means that you can log into your account in the server’s control panel to upgrade your version of PHP to the version of your choice. We do recommend that you upgrade to the latest version (8.0.7), but it’s possible that your web application may have different requirements. If you have trouble with PHP 8, we suggest downgrading incrementally until you’re running a version that works for you. If you can’t run 8.0, you’re welcome to contact us if you think the issue is on our server, but generally you will need to contact the provider of the web application.

To effect the upgrade for a single website, please follow these instructions:

  1. Log into the control panel.
  2. If you have more than one website, select the domain from the drop-down list in the top, left-hand corner.
  3. Navigate to Server Configuration -> PHP Options.
  4. Leaving other PHP options as they are already set, click the drop-down list of PHP versions to the right of “Default HTML directory”.
  5. Select the latest version (highest number) from the drop-down list. (This is also where you would select any other version if you so wish.)
  6. Click the “Save” button underneath “PHP information”.
  7. Let the following page load, and you’re done!

If you have any issues successfully carrying this out, please contact NinerNet support, and we will assist.

Thank-you.

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Categories: Maintenance, NC041
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NC031: Emergency maintenance complete

26 December 2018 12:18:17 +0000

We took server NC031 (the primary web server) down for eleven minutes today to correct an issue related to memory usage. The server was offline between 10:32 and 10:43 UTC.

We will be replacing this server early next month, and migrating all websites to the new server.

Our apologies for this inconvenience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

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Categories: Incidents, Maintenance, NC031
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Primary NinerNet website down

15 February 2018 10:29:34 +0000

We are aware of an issue with our main company website and some of the services directly connected to it (such as parked pages) that has started within the last 24 hours. We have not yet identified the cause of this problem, but we are working on finding it and fixing it.

This does not affect any client websites, nor does it affect email. It also does not affect most websites on sub-domains of niner.net — e.g., status.niner.net.

If you are having trouble accessing something that is on the root niner.net (or www.niner.net) domain, please email support.201802@niner.net and we will help you.

We apologise for this inconvenience.

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Categories: Incidents
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NC020: Server networking issues

17 December 2017 12:27:45 +0000

Due to a misconfiguration of server NC020 by data centre personnel in response to a networking request from NinerNet that resulted from a change in one of their policies, this server stopped processing email properly earlier today. This resulted in some instability and the rebooting of the server three times between 07:22 and 08:06 UTC.

These problems affected only email processed for NinerNet domains, not any client email. However, because there are still a few client websites hosted on this server, including this status blog, these sites would have been down and up for some time this morning.

We have corrected the networking issue and have remonstrated with the data centre over the issue. We apologise for any inconvenience caused and will endeavour to ensure that this does not happen again.

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Categories: Email, Incidents, NC020
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NC031: Database restarted

16 October 2017 21:30:51 +0000

The database on server NC031 was restarted at 21:25 UTC and is online and working again. We are investigating the cause of this issue.

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Categories: Incidents, NC031
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NC031: Database issues

16 October 2017 21:03:09 +0000

We are investigating a database issue on server NC031 that is affecting database-driven websites. We will report details here.

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Categories: Incidents, NC031
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Server NC031 update

7 April 2016 08:33:44 +0000

We are moving the problem website to a new server. In the meantime it will be suspended to avoid further disruptions.

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Categories: Incidents, NC031
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Capacity issues on server NC031

7 April 2016 07:42:20 +0000

We are experiencing problems with server NC031. These are caused by a very busy website that we transferred to this server about 48 hours ago.

We are assessing the situation and will post updates here. We apologise for the problem.

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Categories: Incidents, NC031
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« Older Entries

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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