NinerNet Communications™
System Status

Server and System Status

All servers: SSL certificates updated

16 December 2019 12:18:04 +0000

The *.niner.net SSL certificate was renewed today and updated on all servers.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact support. Thank-you.

Mail server latency issue resolved

30 September 2019 23:25:22 +0000

This issue on server NC036 appears to have been resolved, although we are awaiting official confirmation from the data centre. Should there be no change of status this issue will be closed with no further update here.

As always though, if you have any issues or concerns please contact support. Thank-you for your patience.

Email server (NC036) latency issue

30 September 2019 22:28:56 +0000

We are aware that connections to the primary mail server (NC036) are slow to the point they are timing out. We are told by the data centre where this server is located that this is an infrastructure issue of which they are aware and on which they are actively working.

We apologise for this temporary inconvenience. We will post further updates here as necessary or when the issue has been resolved. In the meantime, if you have any questions or concerns, please contact support. Thank-you.

NC036: Maintenance complete

10 June 2019 15:11:11 +0000

Our scheduled maintenance to increase the storage space available for email accounts on the mail server (NC036) is complete, after a delay completing the final step. The ability to send and receive email was not available between 19:23 and 20:19 UTC on 8 June. The expanded disk space has been tested and all is running normally.

If you have any issues or questions, please contact NinerNet support. Thank-you.

NC036: Scheduled maintenance underway

8 June 2019 19:15:56 +0000

The scheduled maintenance to increase hard drive space on server NC036 is underway. We will post progress reports or notice that the maintenance is complete as necessary.

NC036: Scheduled mail server maintenance

7 June 2019 16:00:22 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NC036: Maintenance complete

15 December 2018 19:57:20 +0000

Our scheduled maintenance to increase the storage space available for email accounts on the mail server (NC036) is complete. The ability to send and receive email was not available between 19:17 and 19:44 UTC. The expanded disk space has been tested and all is running normally.

If you have any issues or questions, please contact NinerNet support. Thank-you.

NC036: Scheduled maintenance underway

15 December 2018 19:14:54 +0000

The scheduled maintenance to increase hard drive space on server NC036 is underway. We will post progress reports or notice that the maintenance is complete as necessary.

NC036: Scheduled mail server maintenance

14 December 2018 07:03:01 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NC036: Mail server blocked by Microsoft

14 December 2018 05:33:38 +0000

We are aware that the IP address of server NC036 (the primary mail server) has again been blocked by Microsoft’s various mail services, variously known as Outlook.com, MSN, Hotmail, Live.com, etc.

Although we are a member of their Smart Network Data Services programme and Junk Mail Reporting Program, which are supposed to allow us to proactively prevent these kinds of issues, we have been unable to use the service as advertised, or at least as we understand it’s supposed to work. We will continue to attempt to have this server’s IP address removed from their blacklist, and report here when we have success.

In the meantime, outgoing mail to their primary domains (hotmail.ca, hotmail.com, hotmail.co.uk, live.com, msn.com and outlook.com) is being routed through our relay server. If you receive a bounce message that reads similarly the one below to an email you’ve sent, it is probably for a private domain hosted by Microsoft of which we are not aware. Please contact us and we will add it to the list of domains for which email is routed through our relay server:

host 901e3cd0af6f44ab11b5a5e8a49da3.pamx1.hotmail.com[104.47.0.33] said: 550
5.7.1 Unfortunately, messages from [178.62.195.26] weren’t sent. Please
contact your Internet service provider since part of their network is on
our block list (S3140). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.
[HE1EUR01FT033.eop-EUR01.prod.protection.outlook.com] (in reply to MAIL
FROM command)

Please remember that all email you send through our mail server must be to recipients with whom you already have a business or personal relationship, and all mass email must be explicitly requested — i.e., Confirmed opt-in (COI) or Double opt-in (DOI) email.

Thanks for your cooperation, and our apologies for this inconvenience.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America (Mail server, secondary mail server), OPERATIONAL.NC037OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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