Server NC041 has been rebooted. This appears to have dealt with the database server issue. We will continue to look for the root cause to ensure this doesn’t happen again.
Server NC041 has been rebooted. This appears to have dealt with the database server issue. We will continue to look for the root cause to ensure this doesn’t happen again.
The database server on server NC041 appears to be having some issues. We are looking into it and will post an update about what we find shortly.
Our apologies for not following up this issue within the promised 48 hours.
This issue was traced to a problem with a single website hosted on this server, and the modifications made to this website’s file system. What was done within one account’s file system should not have affected the whole server though, and as a result we have filed a bug report with the control panel vendor.
We do again apologise for this issue, and will endeavour to ensure that it does not become an issue again.
If you have any questions at all about this maintenance, please let us know by contacting NinerNet support. Thank-you for your patience, and continued patronage.
The primary web server (NC041) is again online. It was down for 39 minutes between 05:05 and 05:44 UTC. We’re investigating why this incident happened, and will post further details here within the next 48 hours. Our apologies for the inconvenience.
The primary web server (NC041) is currently down following maintenance. We are investigating. This does not affect email.
Contrary to our earlier post a few minutes ago, we are not rebooting server NC041. The reboot is not needed. Apologies for the false alarm.
We will be rebooting server NC041 (the primary web server) very shortly following some updates. It will be down for fewer than 60 seconds, and we’ll post here to confirm it is up again. This does not affect email at all.
Server NC041, the primary web server, experienced connectivity issues between 16:04 and 16:13 earlier today, 28 July, for those 9 minutes. The server was up, but the data centre and our external monitoring service reported a lack of connectivity during that time.
The data centre now reports that it has resolved the issue, and no more issues have been experienced since.
We apologise for this gap in connectivity. If you have any questions or concerns, please contact NinerNet support. Thank-you.
We continued last weekend’s maintenance this weekend, and as a result the latest iterations of PHP versions 7.3, 7.4 and 8.0 have been installed on server NC041. This means that you can log into your account in the server’s control panel to upgrade your version of PHP to the version of your choice. We do recommend that you upgrade to the latest version (8.0.7), but it’s possible that your web application may have different requirements. If you have trouble with PHP 8, we suggest downgrading incrementally until you’re running a version that works for you. If you can’t run 8.0, you’re welcome to contact us if you think the issue is on our server, but generally you will need to contact the provider of the web application.
To effect the upgrade for a single website, please follow these instructions:
If you have any issues successfully carrying this out, please contact NinerNet support, and we will assist.
Thank-you.
The primary web server (NC041) is back online with a back-up copy of the corrupted configuration file. We will be analysing the cause of the problem so that we can complete this maintenance later. The server and all websites on it were down between 22:11 and 01:45 UTC. We apologise for this, and will be making adjustments for all web-hosting accounts on your next invoice.
We will not reintroduce a new configuration file until it has been tested first. A bug report has been filed with the control panel vendor.
We apologise sincerely for the down time. If you have any questions or concerns, please contact NinerNet support.
Systems at a Glance:
Loc. | System | Status | Ping |
---|---|---|---|
NC023 | Internal | Up? | |
NC028 | Internal | Up? | |
NC031 | Internal | Up? | |
NC033 | Operational | Up? | |
NC034 | Internal | Up? | |
NC035 | Operational | Up? | |
NC036 | Operational | Up? | |
NC040 | Internal | Up? | |
NC041 | Operational | Up? | |
NC042 | Operational | Up? |
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