Server and System Status

NC041: Maintenance concluded

24 November 2024 22:10:24 +0000

Our weekend maintenance is over and complete, save for the one WordPress website that won’t update. This particular website is an ongoing problem, but when the update is run from within WordPress the update works. So we’ll be asking that client to do that themselves.

The server was rebooted four times, with a total downtime of a little under six minutes over the course of about four hours … actually, quite a bit less, as I was reading an article with respect to replacing the operating system on all of our servers. Time flies when you’re reading!

Everything is running just fine on server NC041 now. If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience and understanding.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041, Upgrades
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NC041: Server maintenance in progress today

24 November 2024 17:48:58 +0000

During our weekend maintenance window we are working on dealing with some WordPress upgrades on server NC041 that are not going as planned. The server may be rebooted a number of times. During this maintenance our third-party monitoring will be paused, as it usually is during scheduled maintenance.

Once we are done we will post an update here. We don’t expect to cause much in the way of interruptions, but we are letting you know in advance in case you notice. Thanks for your patience.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041, Upgrades
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NC041: Server reboot complete

19 November 2024 12:44:20 +0000

NC041 has been rebooted and is again online and serving websites. Our apologies for the brief interruption. It was down for about a minute.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041
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NC041: Emergency reboot

19 November 2024 12:36:23 +0000

In a few minutes we will be rebooting NC041, the primary web server. It should only be down for about a minute, and we’ll post here again as soon as it is up.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC041
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NC041: Web server rebooted

19 June 2023 18:53:54 +0000

Server NC041 has been rebooted. This appears to have dealt with the database server issue. We will continue to look for the root cause to ensure this doesn’t happen again.

Tags: connection issues, database, down time, web server
Categories: Incidents, NC041
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NC041: Web server having some database issues

19 June 2023 17:35:03 +0000

The database server on server NC041 appears to be having some issues. We are looking into it and will post an update about what we find shortly.

Tags: connection issues, database, down time, web server
Categories: Incidents, NC041
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NC041: Maintenance post-mortem

8 February 2022 07:39:37 +0000

Our apologies for not following up this issue within the promised 48 hours.

This issue was traced to a problem with a single website hosted on this server, and the modifications made to this website’s file system. What was done within one account’s file system should not have affected the whole server though, and as a result we have filed a bug report with the control panel vendor.

We do again apologise for this issue, and will endeavour to ensure that it does not become an issue again.

If you have any questions at all about this maintenance, please let us know by contacting NinerNet support. Thank-you for your patience, and continued patronage.

Tags: connection issues, down time, web server
Categories: Incidents, Maintenance, NC041
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NC041: Primary web server back online

24 January 2022 05:51:20 +0000

The primary web server (NC041) is again online. It was down for 39 minutes between 05:05 and 05:44 UTC. We’re investigating why this incident happened, and will post further details here within the next 48 hours. Our apologies for the inconvenience.

Tags: connection issues, down time, web server
Categories: Incidents, Maintenance, NC041
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NC041: Primary web server is currently down

24 January 2022 05:11:56 +0000

The primary web server (NC041) is currently down following maintenance. We are investigating. This does not affect email.

Tags: connection issues, down time, web server
Categories: Incidents, Maintenance, NC041
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NC041: Server not rebooted

8 October 2021 06:36:57 +0000

Contrary to our earlier post a few minutes ago, we are not rebooting server NC041. The reboot is not needed. Apologies for the false alarm.

Tags: down time, reboot, web server
Categories: Maintenance, NC041
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?