Server and System Status

All servers: Company SSL/TLS certificates on all servers renewed and updated

14 January 2022 12:26:04 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.

NC023: Maintenance complete

27 March 2021 20:32:10 +0000

Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.

That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.

Thank-you for your patience. If you have any question, please contact NinerNet support.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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NC023: Maintenance underway

27 March 2021 19:32:47 +0000

Maintenance on server NC023 is about to begin, about half an hour late. Apologies for the delay.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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NC023: Relay server maintenance

26 March 2021 07:11:25 +0000

The relay mail server will be down briefly for some maintenance during our weekly maintenance window this weekend. This will start at 19:00 UTC on Saturday 27 March 2021, and should be complete within the hour.

We will post an update when the maintenance starts and when it is finished. This does not affect our primary mail server; it only affects you if you know that you use the relay server for outbound email.

If you have any questions, please contact NinerNet support. Thanks very much for your patience and understanding.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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Emails to Microsoft domains delayed

12 March 2021 04:16:41 +0000

Since about 05:00 UTC on 11 March we have noticed that emails to Microsoft’s free email domains — hotmail.com, outlook.com, msn.com, live.com and various other domains in various other TLDs — have been and are being significantly delayed, sometimes by twelve hours or more. This is not a problem with our mail servers; it is Microsoft that are deferring and refusing deliveries. If you look at their “service health” page, they claim that “Everything is up and running”, but this is not accurate — or true.

We are monitoring the situation, but there is little to nothing that we can do. We ask you to have patience when communicating with people who use this free email service, and if Microsoft cared to communicate with the public, we’re sure they’d ask that too.

Tags: email, email delivery, mail, mail relay, mail server, microsoft
Categories: Email, NC023, NC036
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All servers: SSL certificates updated

14 January 2021 11:30:33 +0000

The *.niner.net SSL certificate was renewed today and updated on all servers.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact support. Thank-you.

Tags: ssl, ssl certificate, tls, tls certificate
Categories: Maintenance, NC023, NC031, NC033, NC035, NC036, NC040, NC041
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All servers: SSL certificates updated

16 December 2019 12:18:04 +0000

The *.niner.net SSL certificate was renewed today and updated on all servers.

If you have any problems, please contact support. Thank-you.

Tags: ssl, ssl certificate, tls, tls certificate
Categories: Maintenance, NC023, NC031, NC033, NC035, NC036, NC037, NC040, NC041
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NC023: Secondary issue resolved

12 March 2019 20:26:33 +0000

The secondary issues referred to previously were not issues at all. A single test out of several failed, but the failure was unrelated to this server.

This issue is now closed. We apologise for any inconvenience this emergency maintenance may have caused while the server was offline between approximately 13:26 and 14:03 UTC.

If you have any questions, please contact support. Thank-you for your patience.

Tags: down time, email delivery, mail relay, reboot, smtp
Categories: Email, Incidents, Maintenance, NC023
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NC023: Emergency maintenance

12 March 2019 15:01:42 +0000

Due to issues affecting this server (NC023, the relay server), it has just undergone emergency maintenance. However, on boot there are new issues affecting it.

We are working to resolve the issue, and will post updates here. We apologise for this inconvenience.

Tags: down time, email delivery, mail relay, reboot, smtp
Categories: Email, Incidents, Maintenance, NC023
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NC023: Maintenance complete

2 May 2018 21:03:31 +0000

Server NC023 was down between 20:06 and 20:23 UTC while a patch for the Spectre vulnerability was applied.

Tags: down time, hardware, mail relay, reboot
Categories: Maintenance, NC023
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?