NinerNet Communications™
System Status

Server and System Status

All servers: Company SSL/TLS certificates on all servers renewed and updated

15 January 2024 04:24:46 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure, although we apologise for being about four hours late. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.

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Categories: Maintenance, NC031, NC033, NC035, NC036, NC040, NC041, Upgrades
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All servers: Company SSL/TLS certificates on all servers renewed and updated

14 January 2023 23:27:28 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.

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Categories: Maintenance, NC031, NC033, NC035, NC036, NC040, NC041, Upgrades
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NC033: Data centre maintenance

22 March 2022 09:31:57 +0000

The data centre at which server NC033 (our primary nameserver, ns1.niner.net) is housed will be undergoing some maintenance tomorrow, 23 March, between 05:00 and 08:00 UTC. The work is on the data centre’s network infrastructure, and not on this server itself. The data centre released this statement:

These upgrades are designed and tested to be seamless and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity …. We will endeavour to keep any such impact to a minimum.

The data centre managers have had a good reputation for reliability in the six years we have been using them, so we do not anticipate any issues. However, if there are, we expect they will be very brief.

If you have any questions or concerns, please contact NinerNet support. Thank-you.

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Categories: Maintenance, NC033
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All servers: Company SSL/TLS certificates on all servers renewed and updated

14 January 2022 12:26:04 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.

Tags: , , ,
Categories: Maintenance, NC023, NC031, NC033, NC035, NC036, NC040, NC041
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All servers: SSL certificates updated

14 January 2021 11:30:33 +0000

The *.niner.net SSL certificate was renewed today and updated on all servers.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact support. Thank-you.

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Categories: Maintenance, NC023, NC031, NC033, NC035, NC036, NC040, NC041
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All servers: SSL certificates updated

16 December 2019 12:18:04 +0000

The *.niner.net SSL certificate was renewed today and updated on all servers.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact support. Thank-you.

Tags: , , ,
Categories: Maintenance, NC023, NC031, NC033, NC035, NC036, NC037, NC040, NC041
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NC033: Incident with primary nameserver resolved

15 November 2019 03:10:35 +0000

Following an operating system update that was applied at 00:37 UTC on 15 November the primary nameserver failed to restart. This was noticed immediately upon completion of the update, and we started troubleshooting.

After extensive research on the likely cause and resolution of the problem we determined that the quickest way to get the nameserver back online was to roll back the update and restore from a back-up. There were some issues with this, however, that necessitated implementing a back-up plan for company email in order for us to gain access to our account at the data centre where the nameserver is hosted. Once this was accomplished the restore was initiated.

The nameserver was back online at 02:28 UTC.

During the time the server was down domain information would have been cached by DNS resolvers that already had a cached copy of the DNS information for your domain. However, it is possible that some incoming email may have been delayed or possibly bounced, or people trying to browse your website would not have been able to see it. For this we apologise.

If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience.

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Categories: Incidents, Maintenance, NC033
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NC033: Maintenance complete

11 June 2018 00:45:06 +0000

Server NC033 is back online. It was down between 00:37 and 00:43 UTC.

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Categories: Maintenance, NC033
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NC033: Maintenance

11 June 2018 00:35:57 +0000

Server NC033 (the primary nameserver) is going down for maintenance in a few minutes for maintenance related to solving the mail server migration issue.

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Categories: Maintenance, NC033
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NC033: Maintenance complete

28 February 2018 05:51:11 +0000

Server NC033 was down for maintenance between 19:08 and 19:15 on 27 February, and has been successfully updated with current patches. This phase of the maintenance protects against Meltdown; further maintenance for protection against Spectre will take place when patches for it have been developed.

Updates will be posted here.

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Categories: Maintenance, NC033
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NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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