Server NC041 has been rebooted. This appears to have dealt with the database server issue. We will continue to look for the root cause to ensure this doesn’t happen again.
Server NC041 has been rebooted. This appears to have dealt with the database server issue. We will continue to look for the root cause to ensure this doesn’t happen again.
The database server on server NC041 appears to be having some issues. We are looking into it and will post an update about what we find shortly.
The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.
This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.
If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.
Our apologies for not following up this issue within the promised 48 hours.
This issue was traced to a problem with a single website hosted on this server, and the modifications made to this website’s file system. What was done within one account’s file system should not have affected the whole server though, and as a result we have filed a bug report with the control panel vendor.
We do again apologise for this issue, and will endeavour to ensure that it does not become an issue again.
If you have any questions at all about this maintenance, please let us know by contacting NinerNet support. Thank-you for your patience, and continued patronage.
The primary web server (NC041) is again online. It was down for 39 minutes between 05:05 and 05:44 UTC. We’re investigating why this incident happened, and will post further details here within the next 48 hours. Our apologies for the inconvenience.
The primary web server (NC041) is currently down following maintenance. We are investigating. This does not affect email.
The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.
This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.
If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.
Contrary to our earlier post a few minutes ago, we are not rebooting server NC041. The reboot is not needed. Apologies for the false alarm.
We will be rebooting server NC041 (the primary web server) very shortly following some updates. It will be down for fewer than 60 seconds, and we’ll post here to confirm it is up again. This does not affect email at all.
Server NC041, the primary web server, experienced connectivity issues between 16:04 and 16:13 earlier today, 28 July, for those 9 minutes. The server was up, but the data centre and our external monitoring service reported a lack of connectivity during that time.
The data centre now reports that it has resolved the issue, and no more issues have been experienced since.
We apologise for this gap in connectivity. If you have any questions or concerns, please contact NinerNet support. Thank-you.
Systems at a Glance:
Loc. | System | Status | Ping |
---|---|---|---|
![]() | NC023 | Internal | Up? |
![]() | NC028 | Internal | Up? |
![]() | NC031 | Internal | Up? |
![]() | NC033 | Operational | Up? |
![]() | NC034 | Internal | Up? |
![]() | NC035 | Operational | Up? |
![]() | NC036 | Operational | Up? |
![]() | NC040 | Internal | Up? |
![]() | NC041 | Operational | Up? |
![]() | NC042 | Operational | Up? |
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