NinerNet Communications™
System Status

Server and System Status

Server NC018 maintenance complete

21 June 2009 23:10:55 +0000

The weekend maintenance on server NC018 has been completed, the server was rebooted one more time at 20:01 UTC, and all systems appear to be operating normally.

If you have any questions or concerns, please remember to contact support. Thanks again for your patience.

Spamassassin on NC018 running

21 June 2009 18:08:32 +0000

Spamassassin on server NC018 is running again. We may be rebooting the server again shortly after 19:00 UTC. Further updates will be posted here.

Update regarding reboot of server NC018

20 June 2009 23:43:28 +0000

The reboot has been completed successfully with the exception of a minor issue concerning Spamassassin and one other minor issue which might necessitate another reboot later. We’re working on both and will post further updates here as necessary.

However, unless you notice anything unusual, this maintenance has essentially been completed and everything (except Spamassassin) is up and running.

Server NC018 rebooted

20 June 2009 22:09:41 +0000

Server NC018 was rebooted at 21:55 UTC. We are busy checking to ensure that all services are working correctly. Please contact support immediately if you have any issues that need to be looked at. Thanks for your patience.

Reboot of server NC018 delayed

20 June 2009 19:36:57 +0000

The scheduled reboot of server NC018 has been delayed about 90 minutes. Will update here when everything has been completed.

Reboot of server NC018

15 June 2009 21:17:55 +0000

To celebrate being up, running and online without interruption for two full years, server NC018 will be rebooted at 19:00 UTC on Saturday, 20 June. This is to allow some updates to the operating system that require a reboot.

This should only result in about a minute or two of downtime.

Mailing lists on server NC018 back online

14 June 2009 02:57:56 +0000

The issue that caused us to suspend the processing of mailing lists with PHP List has been resolved, and the mailing lists are fully functional once more. Just to clarify, it was only the sending of mail-outs that was suspended; all other functions remained online.

Thanks for your patience.

Mailing lists on server NC018

14 June 2009 00:26:20 +0000

The processing of mailing lists with PHP List has been temporarily suspended for at least the next 24 hours while we resolve an issue following an upgrade. We will have further updates here within the next 24 hours.

Report on failure of server NC020

3 June 2009 03:45:36 +0000

The cause of the problem with NC020 was a website that overwhelmed the MySQL database server, causing the server to kill MySQL and run out of memory. As a result, although the server was technically “running”, all processes failed and no connections could be made to the server. A hard reboot brought the server back online.

The problem with the website in question is being addressed, and this shouldn’t happen again.

It should be noted that server NC020 is a secondary server, generally for specialised projects and functions, and this incident affected almost none of our clients.

Server NC020 back online

2 June 2009 14:58:00 +0000

We’re looking into the cause of this problem and will have a report later today.

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Systems at a Glance:

Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?


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