NinerNet Communications™
System Status

Server and System Status

NC026: Emergency maintenance complete

24 October 2015 08:21:46 +0000

The emergency maintenance on server NC026 started at 07:30 UTC and was completed successfully by 08:09 UTC. The server is now back online and functioning normally.

Thank-you for your understanding and patience.

NC026: Emergency maintenance underway

24 October 2015 07:33:35 +0000

Server NC026 was taken down at 07:30 UTC for the previously mentioned emergency maintenance. We’ll post an update here when it’s back online.

NC026: Emergency maintenance

23 October 2015 00:06:01 +0000

For the same reason as that for the emergency maintenance of servers NC023 and NC027, server NC026 will also undergo the same maintenance starting at 04:00 UTC on Saturday 24 October 2015.

During the six-hour window between 04:00 and 10:00 the server should be down for only up to two hours, but quite possibly less than that.

Server NC026 is a newer web server hosting only a relatively small number of websites, mostly those based on WordPress. We’ll be sending emails out to those clients who will be affected.

If you have any questions or concerns, please let us know. Thanks for your patience and understanding.

NC023: Emergency maintenance complete

22 October 2015 21:20:45 +0000

The emergency maintenance on server NC023 started at precisely 20:00 UTC and was completed successfully by 20:23 UTC.

There is actually a third server that needs the same work as the two that have already been attended to. We will post our plan for that later today.

NC027: Emergency maintenance complete

21 October 2015 02:35:50 +0000

The emergency maintenance on server NC027 started at 01:16 UTC and was completed successfully at 02:14 UTC.

Our apologies for the early start! We miscalculated the time zone difference and unintentionally started the maintenance before we should have.

We have run some tests and everything appears to be operating normally. If you have any questions or concerns, please let us know.

Please note that the maintenance on server NC023 is still to be done tomorrow (22 October) at 20:00 UTC.

Thank-you for your patience.

NC027: Maintenance underway

21 October 2015 01:18:51 +0000

The emergency maintenance on server NC027 has started. All services on this server will be unavailable for the duration of the work.

We will post progress updates here. Thank-you for your patience.

Upcoming emergency server maintenance

19 October 2015 13:04:30 +0000

We have scheduled emergency maintenance this week for two of our servers to address a yet-to-be-published security vulnerability in the underlying virtualisation software these servers use.

The schedule is as follows:

Please click on the dates and times to convert the time of the maintenance into your local time zone. Server NC023 is commonly referred to by those that use it as the “relay server”, and server NC027 is our primary mail server.

The maintenance window will be approximately two hours long, but often ends up being much shorter. During the maintenance window the servers and everything hosted on them will be inaccessible. Any incoming mail for domains hosted on the mail server will be queued on the sending mail servers until our mail server is back online; email will be delayed during this time, but not lost. You will be unable to send email or access the webmail during the maintenance window. No websites will be affected.

While we are aware that this maintenance is scheduled during part of the work day for some of our clients, we are unable to change that due to the demands of this effort. We sincerely apologise for that.

We will post updates here and in alerts on our website before, during and after the maintenance.

We appreciate your patience with our efforts to keep our infrastructure and yours secure. If you have any questions, please let us know. Thank-you.

NinerNet home page

Systems at a Glance:

Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?


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