Server and System Status

My apologies for not getting an update out sooner, but there have been some inevitable issues.

• mail27.niner.net: First, if you have somehow been using the mail27.niner.net sub-domain in your email configuration, this was not a sub-domain intended to be used that way, and so was not pointed to the new server. However, we have reconsidered, and it is now pointing to the new server to assist those who apparently have it configured in their email.
• Control panels: We are moving away from the unhelpful “cp” (control panel) sub-domains. The new mail control panel is located at mail.niner.net.
• Webmail: This is now located at webmail.niner.net. We’ll be updating your domains with a “webmail” sub-domain to redirect to this in due course.
• Control panel user names: If you used to log into the control panel with a user name that was your client code @mail27.niner.net, these no longer exist. We’ll be sending new log-in information within the next 24 hours. In the meantime, if you need to do anything in the control panel, please advise and we will assist.
• Microsoft domains (Hotmail, Outlook, etc.): Despite the fact that we advised Microsoft through the proper channels that our new IP address is in their blacklist and their informing us that it would be removed, they are still blocking us. We are routing emails to their primary domains through our relay server to avoid emails being bounced, but it’s still possible that emails to these domains my end up in your correspondents’ spam folders.
• Delays/losses: While the mail servers were down for approximately 7.5 hours — a lot longer than the four hours we optimistically forecast — incoming email to you sent while they were down will have been held on the sending server. Some of that backlog may take several hours to clear, depending on the policies of the senders’ mail servers, but the servers were down during an off-peak period anyway. Additionally, while we strive never to lose a single email during maintenance and migrations, we have seen several of our own emails to clients bounce. We will investigate and fix this issue.
• Spam/viruses: On a more positive note, we’re already seeing this new server doing a much improved job of stopping spam and viruses.

Finally, one last apology for promising this migration three weeks ago and not actually delivering until now, and for not having all of the issues ironed out well in advance of Monday morning.

We’ll likely have additional information to post here later, but in the meantime you are welcome to contact us if you are having any issues not covered by the above.