Server and System Status

NC020: Server rebooted

11 September 2015 14:20:56 +0000

The web server on NC020 was found to be unresponsive today, but would also not respond to commands to restart. As a result we rebooted the machine and this seems to have fixed the problem.

We’re busy analysing the logs to determine the cause, and will post an update here if we find anything.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020
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SSL/TLS certificate renewed

21 August 2015 12:05:08 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and has been installed for all services on all servers, except NC026 as it will be shut down any day now.

If you receive any SSL/TLS warnings, please try restarting the application (program) in question — e.g., web browser or email client. If that doesn’t work, try rebooting. If you’re still running into issues, please contact NinerNet support with the exact text of any error messages.

Thank-you.

Tags: ssl certificate, tls certificate
Categories: Maintenance, NC018, NC020, NC027, NC030
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NC020: Reboot required

21 April 2015 19:47:58 +0000

There were some file consistency issues on server NC020 that started at 17:47 UTC today.

Websites on the server remained online during the problem, but no logging would have happened during that time. Incoming email to aliased domains was delayed during the issue as well.

A file system consistency check was done and the server was rebooted 30 minutes later at 18:17. This solved the issue.

Tags: down time, email delivery, hardware, reboot
Categories: Email, Incidents, NC020
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Xen security updates

8 March 2015 12:27:53 +0000

Some of our servers use a technology called Xen. Like all software, it is subject to the discovery of bugs and security vulnerabilities.

Over the last week, all of our servers that use Xen have undergone “patching” to address some newly-discovered — but not yet publicised — security vulnerabilities. This patching required servers to be rebooted, and finished this morning.

We thank you for your patience this week during these upgrades.

Tags: down time, reboot
Categories: Maintenance, NC020, NC023, NC026, NC027
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NC020: February network maintenance postponed

28 January 2015 09:03:22 +0000

The data centre has informed us that they have postponed the network maintenance on 11 February. They have not yet scheduled a new date.

We apologise for the false alarm.

Tags: down time, email delivery, web server
Categories: Maintenance, NC020
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NC020: Network Maintenance in February

22 January 2015 00:16:09 +0000

There will be network maintenance next month in the data centre where server NC020 is located. During this maintenance the server will be inaccessible for about five minutes. This is necessary maintenance that cannot be rescheduled.

The maintenance will happen between 06:00 and 12:00 on 11 February (UTC), but the server will only be inaccessible for five minutes during that six-hour window.

No work is occurring on the server itself.

This will only affect some websites, mostly those that use WordPress (but not all of them) and some other custom or recent web applications. It will also result in the brief delay of email to aliased domains and rotating email addresses. If you would like confirmation of whether or not you will be affected, or if you have any other questions or concerns, please contact support and we will respond.

Thank-you for your patience during this maintenance to keep our systems running securely and reliably.

Tags: down time, email delivery, web server
Categories: Maintenance, NC020
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NC020: Web server restarted

10 November 2014 13:24:48 +0000

The web server on NC020 was down between approximately 11:21 and 12:33 UTC today. We are investigating and will post a report here later today.

Tags: down time, web server
Categories: Incidents, NC020
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POODLE maintenance: Complete

23 October 2014 22:54:04 +0000

We have completed the maintenance to mitigate against exploitation of the POODLE vulnerability.

Because the effects of this maintenance could potentially be wide-ranging, please contact support if you have any issues with connecting over a secure connection to any of our servers. We don’t believe there will be any issues with web (HTTPS) connections, but there may be with some email (SMTP, IMAP and POP) connections by older email programs. That said, an exploit against this vulnerability has only been demonstrated using JavaScript and a web browser, so email connections (even if using SSLv3) are not generally considered to be at risk.

Thanks for your patience during this maintenance.

UPDATE, 2014-10-24: Please read some details on this maintenance, and learn more about SSL and TLS and email security, on our corporate blog.

Tags: ssl, web server
Categories: Maintenance, NC018, NC020, NC023, NC026, NC027
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POODLE maintenance: Update 1

19 October 2014 00:33:28 +0000

The maintenance described in our last post is under way, but we are running into some issues that are delaying completion. While there may be sudden and unexpected interruptions in some services for some clients, we are aware of them and are working on them. If necessary, we will revert to old configurations while we re-evaluate the new configurations recommended to defend clients against the POODLE vulnerability.

Thank-you for your patience.

Tags: ssl, web server
Categories: Maintenance, NC018, NC020, NC023, NC026, NC027
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SSL version 3 “POODLE” vulnerability, system-wide maintenance

17 October 2014 05:25:59 +0000

We will be conducting maintenance this weekend to address the above noted vulnerability. Please read more details about this on our corporate blog.

Tags: ssl, web server
Categories: Maintenance, NC018, NC020, NC023, NC026, NC027
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?