Server and System Status

NC027: Server migration starting now

9 December 2017 20:11:17 +0000

The mail server migration will be starting within the next few minutes.

Tags: down time, email delivery, hardware, migration, smtp
Categories: Email, Maintenance, NC027
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NC027: Migration of main mail server to new hardware

1 December 2017 08:13:12 +0000

Server NC027 (the primary mail server) will be migrated to new hardware during our regular weekly maintenance window next weekend. This maintenance will start at 20:00 UTC on Saturday 9 December 2017, and should conclude within one to two hours. During this time the mail server will be offline. This means that all incoming mail to domains hosted on this server will be queued on the sending servers, and delivered to this server when it comes back online. It also means that you will not be able to send email during this period.

We will post an update here shortly before, at the start of and following the maintenance.

If you have any questions or concerns, please contact support to let us know. Thank-you.

Tags: down time, email delivery, hardware, migration, smtp
Categories: Email, Maintenance, NC027
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NC023: Server migration complete

19 November 2017 01:32:47 +0000

The migration of the relay server to new hardware has been completed. The server was offline between 20:20 and 20:39 UTC. Additionally, it now has more disk space and is accessible over IPv6 as well.

Tags: down time, email delivery, hardware, mail relay, migration, smtp
Categories: Email, Maintenance, NC023
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NC023: Sever migration starting now

18 November 2017 20:21:05 +0000

The relay server migration will be starting within the next few minutes.

Tags: down time, email delivery, hardware, mail relay, migration, smtp
Categories: Email, Maintenance, NC023
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NC023: Migration of relay server to new hardware

17 November 2017 07:22:19 +0000

Server NC023 (the relay server) will be migrated to new hardware during our regular weekly maintenance window this weekend. This maintenance will start at 20:00 UTC on Saturday 18 November 2017, and should conclude within an hour. During this time the relay server will be offline.

This maintenance only affects clients using the relay mail server; it does not affect operation of the regular email server that processes the vast majority of the mail carried by NinerNet.

We will post an update here shortly before, at the start of and following the maintenance.

If you have any questions or concerns, please contact support to let us know. Thank-you.

Tags: down time, email delivery, hardware, mail relay, migration, smtp
Categories: Email, Maintenance, NC023
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All servers: SSL certificates updated

23 October 2017 18:45:48 +0000

The *.niner.net SSL certificate was updated over the weekend on all servers, as the old one has just expired.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact us.

Tags: ssl, ssl certificate, tls, tls certificate
Categories: Maintenance, NC020, NC023, NC027, NC031, NC033
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NC031: Database restarted

16 October 2017 21:30:51 +0000

The database on server NC031 was restarted at 21:25 UTC and is online and working again. We are investigating the cause of this issue.

Tags: connection issues, database, performance, web server
Categories: Incidents, NC031
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NC031: Database issues

16 October 2017 21:03:09 +0000

We are investigating a database issue on server NC031 that is affecting database-driven websites. We will report details here.

Tags: connection issues, database, performance, web server
Categories: Incidents, NC031
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NC018: Move of nameserver complete

11 September 2017 16:26:25 +0000

The move of NinerNet‘s primary nameserver to a new machine (NC033) has been completed, and our testing over the weekend shows that the new DNS information has propagated to the rest of the Internet.

The new nameserver has its own control panel, but we have not set up all client accounts on it yet. When that task is complete we will be sending you an email with your log-in information, and instructions for using the new control panel. If you have a need to manage your domain’s DNS and have not received that email yet, please contact support and we will assist you.

Thank-you for your patience during our recent migrations.

Tags: dns, hardware, migration, nameservers
Categories: Maintenance, NC018, NC033
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NC018: Server back online

9 September 2017 14:39:20 +0000

No sooner had I clicked “publish” on that last post than the server was put back online. Again, we apologise for the service interruption.

Tags: connection issues, down time, hardware
Categories: Incidents, NC018
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?