NinerNet Communications™
System Status

Server and System Status

NC033: Incident with primary nameserver resolved

15 November 2019 03:10:35 +0000

Following an operating system update that was applied at 00:37 UTC on 15 November the primary nameserver failed to restart. This was noticed immediately upon completion of the update, and we started troubleshooting.

After extensive research on the likely cause and resolution of the problem we determined that the quickest way to get the nameserver back online was to roll back the update and restore from a back-up. There were some issues with this, however, that necessitated implementing a back-up plan for company email in order for us to gain access to our account at the data centre where the nameserver is hosted. Once this was accomplished the restore was initiated.

The nameserver was back online at 02:28 UTC.

During the time the server was down domain information would have been cached by DNS resolvers that already had a cached copy of the DNS information for your domain. However, it is possible that some incoming email may have been delayed or possibly bounced, or people trying to browse your website would not have been able to see it. For this we apologise.

If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience.

Decommissioning of old nameserver

19 October 2019 01:41:05 +0000

We are in the process of decommissioning server NC020. Among other functions, this server is also the machine on which nameserver ns3.niner.net is hosted. Not many clients’ domains are using ns3.niner.net, and of those that are most are registered with and therefore under the control of NinerNet. For this reason we can implement this change without bothering most clients.

However, if you have chosen to register your domain with another domain registrar and we don’t have access to your domain registration, we need to ask you to remove ns3.niner.net from the list of nameservers that are authoritative for your domain. If that is the case we will contact you via email, and point you to this notice to confirm the legitimacy of our request.

This change will not have any effect on your domain and how it, its website and email work. In fact, leaving ns3.niner.net in the list of nameservers authoritative for your domain will cause a slight decrease in performance, which is why we are asking you to remove it.

If you have any questions about this please reply to the email you will receive, or contact NinerNet support. Thank-you.

Secondary mail exchanger upgrade

17 October 2019 17:57:17 +0000

We have switched from using our old secondary MX (server NC020) to a newer server (server NC037) with modern software and better spam filtering and blocking. This information is only applicable to those clients who use our secondary MX in the DNS for their domains. It does not change anything for any clients who get their primary mail service from us, and should not change anything for those clients who use our secondary mail server to handle incoming email when their primary mail server is down.

For your information, the IP addresses of the new secondary MX are as follows:

  • IPv4: 50.23.135.218
  • IPv6: 2607:f0d0:2002:15::a

If you have any questions please contact NinerNet support. Thank-you.

Mail server latency issue resolved

30 September 2019 23:25:22 +0000

This issue on server NC036 appears to have been resolved, although we are awaiting official confirmation from the data centre. Should there be no change of status this issue will be closed with no further update here.

As always though, if you have any issues or concerns please contact support. Thank-you for your patience.

Email server (NC036) latency issue

30 September 2019 22:28:56 +0000

We are aware that connections to the primary mail server (NC036) are slow to the point they are timing out. We are told by the data centre where this server is located that this is an infrastructure issue of which they are aware and on which they are actively working.

We apologise for this temporary inconvenience. We will post further updates here as necessary or when the issue has been resolved. In the meantime, if you have any questions or concerns, please contact support. Thank-you.

Upgrade of NC031 to NC041: Update 3

30 August 2019 13:11:36 +0000

At the risk of being repetitive, work on this continues. We’re in no rush to get this done too quickly, especially as shortcuts taken under pressure when setting up server NC031 (the current web server) led to some inconsistencies in how some accounts were set up that we’re only now able to deal with fully, and this is the best opportunity. Once those are sorted out we will do a test migration of some non-client test domains, and only when it is clear that the test migrations work flawlessly will we move client domains.

For this reason we’re not going to commit to finishing the migration to NC041 this weekend. We are, however, alive to the issues that have prompted this migration in the first place, and we are working diligently to get it done without undue delay.

That said, we have set up some clients on the new server if they happen to be in the process of setting up a new website anyway, and others that are new clients. If you’re in the unique position of being on the cusp of setting up a new website and would prefer to abandon your old website on the old server and start afresh on the new server, please contact us and we will do that for you immediately.

Thank-you.

Upgrade of NC031 to NC041: Update 2

26 August 2019 03:42:55 +0000

Work on this continues, but instead of a straight migration we have set up the new server from scratch. We’re in the process of adding domains that will not be migrated from NC031 to NC041.

Upgrade of NC031 to NC041: Update 1

20 August 2019 06:38:48 +0000

Work on this continues. We will shortly set up a number of domains on the new server that are awaiting a newer version of PHP, but do not need to be migrated. Following that, domains will be migrated from server NC031 to NC041.

At this point we are not anticipating much, if any, down time. However, this is subject to revision. Please contact support if you would like further details as they may apply to your account.

Please note that this maintenance and migration affects only websites. It does not in any way affect email.

Upgrade of NC031 to NC041

16 August 2019 10:24:47 +0000

We will be finalising work this weekend on setting up a new server on which the latest version of PHP will be available for those web apps that require it. If all goes well, all websites will be migrated in one fell swoop. If there are issues to overcome this will be delayed to some point during next week or perhaps on the following weekend.

Please check back here for updates. Thank-you.

NC036: Reboot complete

16 July 2019 20:47:38 +0000

The reboot of server NC036 is complete. It was offline for about sixty seconds.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America (Mail server, secondary mail server), OPERATIONAL.NC037OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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