We have been informed that some clients (probably all) are encountering issues with the mail server. We are looking into the cause now.
Server and System Status
NC036: Network issue at data centre
9 January 2024 04:55:27 +0000Server NC036, our primary mail server, was apparently down for 34 minutes yesterday, 8 January. Our server itself was not down, but the data centre experienced what seems to have been a partial connectivity issue. In fact, you may not even have noticed it, as we didn’t receive any complaints about the downtime.
According to the data centre’s report, the issue was resolved and it is not expected to recur. We apologise to anyone who was affected.
NC041: Web server rebooted
19 June 2023 18:53:54 +0000Server NC041 has been rebooted. This appears to have dealt with the database server issue. We will continue to look for the root cause to ensure this doesn’t happen again.
NC041: Web server having some database issues
19 June 2023 17:35:03 +0000The database server on server NC041 appears to be having some issues. We are looking into it and will post an update about what we find shortly.
NC036: Connectivity problems in Zambia
18 May 2023 19:54:44 +0000Today we received a number of complaints of connectivity problems to our mail server. However, they were all from Zambia, from the Luangwa Valley to the Copperbelt to Lusaka; nobody else had any issues.
Below is a screenshot of NinerNet’s live status page that was taken moments ago that shows that the mail server (NC036) has been up for 100% of the last 90 days.
NinerNet live status screenshot, 2023-05-18.
In the absence of any other information we can only assume that there was some sort of widespread, country-wide connectivity problem in Zambia late today, for which NinerNet is clearly not responsible. The NinerNet mail servers continued to process inbound email during this time, so even if you couldn’t connect to the mail server, incoming email to you was still collecting on the mail server for your eventual collection.
If you have any questions or concerns, please feel free to contact NinerNet support. Thank-you.
Update, 2023-05-19: One of our clients contacted a Zambian ISP and the problem was blamed on Zambia’s international gateway. Sorry for that!
NC036: Issue resolved
5 July 2022 23:54:13 +0000The issue now appears to be completely resolved. If you’re having any email issues, please do contact NinerNet support and we will look into them. Thank-you.
NC036: Server is up, but some issues
5 July 2022 23:09:28 +0000We have been informed by the data centre where server NC036 is located that, due to “an effect from ongoing data centre maintenance”, there are connectivity issues. We have been noticing intermittent issues with both direct email connections and the webmail, notably slower transactions (e.g., deleting messages, scanning multiple folders, etc.). However, email is still flowing as usual, perhaps with minor delays.
We have opened a ticket with the data centre to determine why the issues are ongoing. We will update you as we receive more information.
NC041: Maintenance post-mortem
8 February 2022 07:39:37 +0000Our apologies for not following up this issue within the promised 48 hours.
This issue was traced to a problem with a single website hosted on this server, and the modifications made to this website’s file system. What was done within one account’s file system should not have affected the whole server though, and as a result we have filed a bug report with the control panel vendor.
We do again apologise for this issue, and will endeavour to ensure that it does not become an issue again.
If you have any questions at all about this maintenance, please let us know by contacting NinerNet support. Thank-you for your patience, and continued patronage.
