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System Status

Server and System Status

Server NC018 move and maintenance complete

25 July 2011 07:46:28 +0000

The move of server NC018 to the new data centre has been completed. Due to two failures, the downtime for some websites was longer than the planned 12 hours. Please read the full details on our blog. Again, we thank you for your patience and understanding during this move.

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NC018 update: Most sites back online

24 July 2011 20:52:02 +0000

We seem to have solved the problems with websites being down. Domain redirects and aliases are still not working though.

To top it all off, updates to Identi.ca and Twitter are not going through.

Will keep posting more updates.

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NC018 update: Mail moving, still working on websites

24 July 2011 14:41:00 +0000

Email is moving again on server NC018. However, an automated update of the IP address for most websites failed. We’re working on restoring these websites as fast as we can.

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Server NC018 back online, some issues

24 July 2011 13:03:33 +0000

Server NC018 is back online at the new data centre. We’re working through a few residual issues at the moment, mainly with email. We will post further updates here shortly.

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Move of server NC018 under way

24 July 2011 02:39:09 +0000

The move of server NC018 started at 01:21 UTC. Further updates as necessary.

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Physical move of server NC018 this weekend

18 July 2011 05:26:59 +0000

We have a major maintenance event happening this weekend, 23-24 July. Please read the details on our blog.

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Update for domains still using the virgodesign.ca nameservers

17 July 2010 22:11:15 +0000

We’ve contacted all clients still using the virgodesign.ca nameservers. While all domains still using these old nameservers are working again, it is imperative that, if your domain is not using ns1.niner.net and ns2.niner.net, you update your domain through your domain registrar to use these nameservers.

Please contact support if you need help with this. Thank-you.

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Categories: Incidents, NC018
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Situation with former VirgoDesign.ca domains partially resolved

17 July 2010 19:59:32 +0000

We’ve found and fixed the cause of the problem with the domains that are still using the ns1.virgodesign.ca and ns2.virgodesign.ca nameservers. However, due to DNS caching, most of these domains will still be down to most people who have tried to load them in the last 24 hours or so. We’re continuing to work on this and will post more here within the next two hours.

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Some former VirgoDesign.ca domains down

17 July 2010 19:13:23 +0000

Domains formerly hosted by VirgoDesign.ca who had not changed their nameservers in response to our email of about six weeks ago are down at this moment. We’re looking into the cause and will report back here within the hour.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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