NinerNet Communications™
System Status

Server and System Status

Server NC018 replacement: Update 6

3 May 2013 07:11:33 +0000

We are ready to begin the process of migrating accounts from server NC018 to NC026. We will start with websites on Friday, 3 May at 19:00 UTC.

Once the websites have been migrated, we anticipate that the reduced load on server NC018 will permit re-enabling anti-spam measures. This, I’m sure, will be a welcome relief for all.

Server NC018 replacement: Update 5

22 April 2013 05:42:31 +0000

We have spent this weekend configuring and testing the new server (NC026). Our next step is to conduct a test migration to determine how long it will take and what possible issues may arise that we’ll need to address.

When we have done this, we will formulate a migration plan, determine a window in which the migration will take place, and communicate that information to you.

Once that’s done, we’re looking forward to having a much newer, much faster, more resilient, more secure, and more configurable server. I know you are too.

Server NC018 replacement: Update 4

20 April 2013 22:55:35 +0000

On Thursday the 18th we set up a new server in a new data centre. We’re excited about the innovations in security that this new configuration will bring to your hosting account.

We are working diligently to configure and test this server, and test the migration process to minimise the time it will take. Due to issues on the old server, our priority is to get the migration done as soon as possible. While we had hoped to do this over this weekend, we may need to do it during the week. Either way we will ensure that any disruption will be kept to a minimum.

We will post further updates here over the course of the next few days.

Server NC018 replacement: Update 3

21 March 2013 18:59:03 +0000

Contrary to previous information, the replacement server will not be ready until mid to late next week.

The good mews is that we have taken further steps to mitigate the performance issues, and we have seen no evidence of performance problems in the last 48 hours.

We’ll post another update here when we have firmer time lines to tell you about.

Server NC018 replacement: Update 2

20 March 2013 09:50:48 +0000

Server load today has been within tolerance, and email has not been backed up for more than about a couple of minutes at any point.

We’ll post an update later today on the acquisition of new hardware.

Update on server NC018

19 March 2013 12:58:28 +0000

As we informed you on 6 March, we had intended to increase the memory (RAM) on server NC018 on 9 March. (Server NC018 hosts the majority of websites, and all email except specialised email services.) This maintenance would have solved performance issues that were happening with more regularity. However, the maintenance failed due to hardware compatibility issues.

When the maintenance failed, we immediately began preparing to acquire new hardware to replace this server. During the week of 11-15 March we obtained a number of proposals and advice on a plan we had begun developing some months ago.

However, on 18 March the mail server was overwhelmed. The most obvious result of this was that email delivery was delayed during peak periods by as many as several hours. While it was not clear exactly why the mail server was overwhelmed, there was an obvious way to deal with the problem. We implemented this, and the mail queue was cleared in a short amount of time. We believed that this approach should have worked to prevent the mail server from being overwhelmed if the mail server again experienced heavy volume, but it did not when the same thing happened on 19 March.

We are therefore urgently preparing to set up new hardware. I don’t have an exact time line for you at the moment, but it is our goal to have the hardware in place and online by the weekend, and we will endeavour to transfer everything as quickly as we can over the weekend.

We will update you on major events by email, but please check our status page once or twice a day at status.niner.net or status.ninernet.net for progress reports.

We apologise for the inconvenience that this transition is causing, and ask for your patience as we go through this upgrade.

Maintenance on server NC018 has failed

9 March 2013 17:24:36 +0000

The RAM upgrade on server NC018 has failed. We are assessing the situation and will post further updates here.

In the meantime, the server is back online and functioning normally.

NC018 maintenance underway

9 March 2013 16:30:28 +0000

Server NC018 went down for the RAM upgrade at approximately 16:05 UTC. We will post an update here when it is complete.

Server NC018 maintenance this weekend

6 March 2013 11:28:51 +0000

To address recent performance issues, we will be doubling the RAM on server NC018 during our regular weekly maintenance window this weekend. This will require that we shut down the server, open it up, install the new memory, and then turn the server back on again. During the few minutes this will take, the server will be inaccessible for all functions.

Here are the details:

  • Maintenance window: Saturday 9 March 2013, 16:00-17:30 UTC/GMT (90 minutes)

Please use the World Time Server website  to convert this time into your own time zone.

Please note that although the maintenance window is 90 minutes long, the server will only be down for a few minutes sometime during the window, most likely right at the beginning.

Server NC018 is our primary server, and hosts your email and most websites. While the server will be down for a few minutes, no email will be lost, although it will be delayed a few minutes.

This status website will remain online during the maintenance, and will be accessible at status.ninernet.net if you are unable to reach it at status.niner.net.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thank-you.

NC018 database issue resolved

2 March 2013 00:06:37 +0000

The overloading of the database that was causing intermittent problems with database-based websites on this server was resolved at approximately 20:16 UTC on 1 March by fine tuning the database configuration and allotting more memory to it. We apologise for any inconvenience, and are working on a longer-term solution.

If you have any questions or concerns, please contact support. Thanks very much for your patience.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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