Server and System Status

Spam defences on server NC018

20 May 2013 06:43:46 +0000

We have disabled the spam defences on server NC018. We re-enabled them over the weekend as server loads are down over the weekends.

Tags: email delivery, spam
Categories: Email, NC018
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Spam defences on server NC018

18 May 2013 02:46:22 +0000

We have re-enabled the most effective spam defences on server NC018.

Tags: email delivery, spam
Categories: Email, NC018
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Server NC018 replacement: Update 6

3 May 2013 07:11:33 +0000

We are ready to begin the process of migrating accounts from server NC018 to NC026. We will start with websites on Friday, 3 May at 19:00 UTC.

Once the websites have been migrated, we anticipate that the reduced load on server NC018 will permit re-enabling anti-spam measures. This, I’m sure, will be a welcome relief for all.

Tags: hardware, performance, spam
Categories: Email, Maintenance, NC018, NC026, Upgrades
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Server NC018 replacement: Update 1

19 March 2013 23:32:01 +0000

A contributory cause of the performance issues on server NC018 is one of the anti-spam systems on that server. Unfortunately, we have had to deactivate part of the anti-spam system, and we’re already seeing the results in the form of spam that would normally be blocked reaching mail boxes. We apologise for this temporary issue. On the plus side, the anti-spam systems on the new server will be an improvement over the one on the old server.

Tags: email delivery, spam
Categories: Email, Incidents, Maintenance, NC018
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SMTP on server NC018 restarted

27 July 2012 22:20:51 +0000

We’ve cleaned up the spam and restarted SMTP on server NC018 at 22:13 UTC. You can now send email again.

We continue to work against the spam, and are escalating the defences. We’ve seen a huge increase in spam the last couple of days from multiple sources, including from throwaway domains registered through a single, reputable registrar. Once we determine the IP addresses of that registrar’s mail servers, we’ll be blocking them until they stop hosting and doing business with spammers.

Once again we apologise for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on NC018 shut down

27 July 2012 21:39:27 +0000

We are once again dealing with a spam problem on NC018 and have shut down the SMTP server. This means that you will not be able to send email for now. We are working on this issue as fast as we can.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on server NC018 restarted

26 July 2012 18:58:12 +0000

SMTP (the outgoing mail server) on NC018 was restarted at 18:20 UTC after the spam problem was cleaned up. We apologise again for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on server NC018 down

26 July 2012 16:55:14 +0000

We have temporarily stopped SMTP on server NC018 while we clean up a spam issue. This means that most of our clients will not be able to send email through their own server.

We’re actively working on this issue and will restart SMTP as soon as possible, and post an update here.

We apologise for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on server NC018 re-enabled

26 February 2012 01:25:59 +0000

Mail sending on server NC018 was re-enabled at 01:11 UTC. We apologise for the disruption.

Please contact support if you have any questions or concerns.

Tags: connection issues, email delivery, spam
Categories: Incidents, NC018
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SMTP on server NC018 stopped

25 February 2012 23:22:33 +0000

The SMTP server on server NC018 has been stopped while we deal with a spam issue. This means that our clients who send email via mail.niner.net will not be able to send email temporarily. Incoming email will still arrive as usual.

We will post here again when everything is back to normal.

Tags: connection issues, email delivery, spam
Categories: Incidents, NC018
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?