NinerNet Communications™
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Server and System Status

Email migration: Update 10

26 August 2015 10:38:59 +0000

The mail migration is, for the most part, finally complete. As mentioned in our previous post, you will know that your domain has been migrated if you can no longer access email accounts on the old server. If that is the case, please start using the settings for the new server.

The only domains left to migrate are those that have user names with mixed- or upper-case letters, and domains that are changing — i.e., where an old primary domain is being replaced by what was once a secondary domain. We will take the opportunity to migrate the remaining domains outside of the business hours of the clients affected, which differ according to the time zones in which they are located, over the next two days.

There are a few additional notes to be aware of or to emphasise, in addition to those contained in Email migration: Update 1:

  • Email addresses with mixed- or upper-case user names have been migrated with their user names changed to lower-case letters. This only affects logging in, and not delivery of email. If you used to have a user name with mixed- or upper-case letters, please change your log-in information to use all lower-case letters — e.g., AB@example.com changes to ab@example.com, and BobSmith@example.com changes to bobsmith@example.com. It is generally best practice to create email addresses in all lower-case letters. Your password has not changed, so please do not edit the password saved by your email program.
  • Auto-responders are now managed through the webmail; they are no longer managed through the control panel. As such they have not been recreated on the new server. If you had an auto-responder in place on the old server, you will need to recreate it.
  • As mentioned previously, accounts that were already over quota on the old server were not migrated. The accounts have been created on the new server, but the contents have not been transferred.
  • If you had what the control panel on the old server referred to as a “redirect” in place, please check to ensure that it has been properly created to your requirements on the new server.

In addition to that last specific issue, please check over your accounts yourself to ensure that all is set up and working as it should be. If you need assistance with anything that you cannot address yourself through the control panel, please contact support and we will be happy to help you.

Thank-you again for your patience during this migration, and our apologies again for the fact that it took longer than we had planned.

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This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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